Courses

When you are writing letters, memos, reports, and e-mail messages, does a little voice nag you about not being able to remember many of the writing rules you learned in school? Should you capitalize "board of directors"? Does a comma go inside or outside the quotation marks? What is the difference between "it's" and "its"? Brush up on common areas of confusion in grammar and punctuation.

Contact Hrs/CEUs: 6/0.6

Effective coaching uses work challenges as opportunities to develop strengths, capabilities, and confidence in people for the enhancement of future performance. Using real-life case studies, participants will learn the difference between coaching and supervision, identify key actions for coaching and how to prepare and engage in a coaching conversation that will enhance performance and improve results. Discover how to utilize "coachable" moments to bring out the best in others and how to continuously build the skills and motivation of employees.

Online classes will be interactive and include a mix of pre-work assignments and live-online class discussions. You may participate in active dialogue, reflection, explore real-life scenarios, or group activities to demonstrate your understanding and share meaning. Come prepared to engage and explore new ways of learning and relationship-building.     

 

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June 7-14, 2024, Online

This live-online course will provide best practices and workplace strategies in the field of conflict resolution and interpersonal communication skills. Attendees will be provided with proven methods and techniques aimed at improving their ability to resolve problems, develop relationships, and manage conflict.

Contact Hrs/CEUs: 8/0.8

While conflicts are inevitable, anger, holding grudges, hurt, and blame are not.  Conflict resolution can be a growth opportunity.  With the right tools and frame of mind, you can resolve conflicts in a way that benefits everyone involved.  Once people understand conflict and how to more effectively manage it, fear and avoidance can disappear, while personal growth and productivity expand.

For additional details and cost(s), select session below.

Contact Hrs/CEUs: 6/0.6

This course focuses on how team leaders identify tasks to be performed, develop action plans, and effectively direct the work of their team members. Participants will learn a six-step process of delegation. During this interactive course, participants will have an opportunity to practice their delegation skills and get feedback.

Giving presentations is rated as one of the most dreaded tasks assigned in the workplace. When done well, however, presentations can be a stepping stone to new opportunities. With increased confidence, you can market or sell your products, services, or ideas, and gain respect and attention from your boss, peers, and customers. This workshop will help you develop your skills and decrease your anxiety in a supportive, safe environment. Many past participants have stated that this course reduced their presentation fears. It includes a pre-assessment to help you and the instructor target your strengths and areas to improve.

For additional details and cost(s), select session below.

Contact Hrs/CEUs: 21/2.1

You are responsible for organizing and managing a multifaceted activity involving people from differing specialties to create something brand new. Quality is essential, resources are limited, and time is of the essence-a classic scenario. This course provides the practices, tools, and skills required to manage such an enterprise. The process starts with scoping the project, moves through identifying tasks and estimating resources, and concludes with setting schedules and completing a plan. Working individually and in groups, you will apply and extend your workplace expertise and integrate project management competencies. Tools acquired during this course will be applied in the next certificate course, Implementing Project Management.

For additional details and cost(s), select session below.

 

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April 24, 2024 to May 22, 2024, Online

Contact Hrs/CEUs: 15/1.5 - CLEs/10 - General Credits/10

Learn in the classroom and not in the courtroom.  Mistakes in managing employees can lead to costly litigation, loss of reputation, and turnover.  During this course, you will learn about employment laws and regulations involved in managing employees, the implications of the laws affecting your employment practices, and specific operational approaches to help you build an employment culture of compliance.

For additional details and cost(s), select session below.

 

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This course contains no sessions
Click here to be notified about the next scheduled program.

Contact Hrs/CEUs: 6/0.6

Using the right style of leadership for the right situation is a concern for everyone in a leadership role. Should I direct, coach, support or allow my employees to be self-reliant and empowered? How do I know that I am matching the appropriate leadership style for the level of employee competence? During this interactive workshop, you will utilize a self-assessment to determine your versatility in using the right style based on the needs of the employee - the person being led. Learn how to become a more flexible leader and improve your conversations about performance and development between you, the leader, and the people who work for you so that competence is developed and talented individuals are retained.

Online classes will be interactive and include a mix of pre-work assignments and live-online class discussions. You may participate in active dialogue, reflection, explore real-life scenarios, or group activities to demonstrate your understanding and share meaning. Come prepared to engage and explore new ways of learning and relationship-building.     

Our Mission: To provide a meaningful online results-focused learning experience that will position you for growth opportunities.

For additional details and cost(s), select session below.

Contact Hrs/CEUs: 30/3.0

With difficult economic times impacting many businesses, including non-profits, grant writing is becoming more competitive than ever. This interactive online, instructor-led course will prepare you to submit a successful proposal that is complete and includes what is expected by funding organizations with the resources you need. This program uses case studies and effective worksheets that will guide you through each step of the grant writing proposal process. After completing this course, students will have the confidence and resources needed to be a successful grant writer.

For additional details and cost(s), select session below.

 

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September 13, 2024 to October 11, 2024, Online

Contact Hrs/CEUs: 30/3.0

With difficult economic times impacting many businesses, including non-profits, grant writing is becoming more competitive than ever. This interactive online, instructor-led course will prepare you to submit a successful proposal that is complete and includes what is expected by funding organizations with the resources you need. This program uses case studies and effective worksheets that will guide you through each step of the grant writing proposal process. After completing this course, students will have the confidence and resources needed to be a successful grant writer.

For additional details and cost(s), select session below.

 

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This course contains no sessions
Click here to be notified about the next scheduled program.

Contact Hrs/CEUs: 21/2.1

This course is the third in the USM Project Management certificate series. It is designed to help project leaders more fully integrate the discipline of project management into their organization. This course provides the concepts, practices, and skills required to face the common workplace project challenges with success.

Contact Hrs/CEUs: 4/0.4

Human resource management plays a critical role in an organization through the effective selection and management of the organization's employees. This workshop will provide you with a solid understanding of the fundamentals of human resource management and its strategic relevance in business today. The workshop will focus on practical strategies and best practices occurring in all key human resource functions.

For additional details and cost(s), select session below.

Contact Hrs/CEUs: 14/1.4

Project Management is the application of skills, methodologies, tools and techniques to achieve goals while navigating the uncertainty, risk, and constraints that inevitably impact project work. This program orients individuals considering the field, functional managers running projects, and assigned project managers to the practice of Project Management. Through discussion and team exercises, participants will obtain an overview of frameworks and tools to support project and organizational success, share experiences about common risks and mistakes, and identify key skills and competencies for successful individual practice to apply in their own work settings.

Online classes will be interactive and include a mix of pre-work assignments and live-online class discussions. You may participate in active dialogue, reflection, explore real-life scenarios, or group activities to demonstrate your understanding and share meaning. Come prepared to engage and explore new ways of learning and relationship-building.     

For additional details and cost(s), select session below.

Contact Hrs/CEUs: 6/0.6

Change is constant in our businesses. To remain competitive, organizations must manage multiple change initiatives and stay ahead of the competition by anticipating changes and changing faster and more efficiently.  This course is designed to make you and your organization more agile and resilient and capable of effectively managing the forces of change. 

So, what is the difference between those managers who are leading through a somewhat seamless shift from those leaders still learning how to prepare themselves and their team members for success?  The ability to help ourselves and others to adapt, bounce back, and stay focused on business objectives makes the difference.  This opportunity focuses on manager reskilling and upskilling in three areas:  Outcomes, others, and ourselves.

Online classes will be interactive and include a mix of pre-work assignments and live-online class discussions. You may participate in active dialogue, reflection, explore real-life scenarios, or group activities to demonstrate your understanding and share meaning. Come prepared to engage and explore new ways of learning and relationship-building.     

Our Mission: To provide a meaningful online results-focused learning experience that will position you for growth opportunities.

For additional details and cost(s), select session below.

Contact Hrs/CEUs: 7/0.7

Learn techniques for improving influence skills, whether influencing an audience of 1 or 100, by structuring influential messages so that others will understand them and be more willing to consider them. Influence is at the heart of most professions. Increasing others' buy-in and commitment to ideas, suggestions, and directives is important to success at work. This workshop is designed to help participants assess how to build relationships and communicate their ideas to others with credibility, confidence, and clarity.

For additional details and cost(s), select session below.

Lean Six Sigma (LSS) is a proven method for solving problems and making key business processes more efficient and productive. The Lean Six Sigma Black Belt Certification course develops advanced skills for leading complex projects and for supporting LSS deployment within an organization.

You will learn many of the Lean Six Sigma techniques, problem-solving methods, and use of statistical tools. A Green Belt certificate will give you all the skills needed to be an effective project leader. A Green Belt certificate is a prerequisite for the Black Belt certificate.

Lean Six Sigma is a methodology for solving problems and improving processes.  It includes strategies and tools for making key business processes more efficient and productive. This course will provide participants with an understanding of Lean Six Sigma methods and will provide participants with tools that can be immediately applied for process improvement projects.

Contact Hrs/7 - CEUs/.7

This workshop is designed to help individuals to feel a greater sense of meaningful accomplishment at the end of a workday and to help organizations cut the human and financial costs associated with wasted time and efforts.

For additional details and cost(s), select session below.

Contact Hrs/CEUs: 6/0.6

At some point, every leader has to contend with sub-standard performance. Why do some employees fail to do what's expected of them and what action can you take to correct the situation? During this workshop learn a step-by-step approach to effectively manage poor performance and create stronger accountability. Discuss and practice strategies to deal with problem performance and behavior.

Online classes will be interactive and include a mix of pre-work assignments and live-online class discussions. You may participate in active dialogue, reflection, explore real-life scenarios, or group activities to demonstrate your understanding and share meaning. Come prepared to engage and explore new ways of learning and relationship-building.     

For additional details and cost(s), select session below.

Contact Hrs/CEUs: 15/1.5

This participatory course provides an overview of the role and contribution of training and development within an organization. The course assists human resource professionals and managers responsible for the training and development of staff to utilize their resources better to maximize the impact of training. Participants will learn to apply skills to their own situations through two written assignments.

Online classes will be interactive and include a mix of pre-work assignments and live-online class discussions. You may participate in active dialogue, reflection, explore real-life scenarios, or group activities to demonstrate your understanding and share meaning. Come prepared to engage and explore new ways of learning and relationship-building.

Contact Hrs/40 - CEUs/4.0 - CLEs/16 - General Credits/13 - Ethics Credits/2 - Harassment/Discrimination Credits/1 

Mediation introduces you to alternative dispute resolution (ADR) and the process and skills of mediation. It provides 40 hours of training, which is a state and national standard for entry-level mediators. The course is designed for individuals who are interested in mediating or applying the process of mediation to their profession or in their workplace.     

For additional details and cost(s), select session below.

Contact Hrs/14 - CEUs/1.4 - CLEs/14 - General Credits/13 - Ethics Credits/1

This two-day interactive workshop will cover conflict management techniques. You will explore the basic structure of informal mediation for coaching your team through conflict between co-workers, other teams, divisions, or clients. The presenters, Diane Kenty and William Logue, have decades of experience as mediators.

For additional details and cost(s), select session below.

Contact Hrs/CEUs: 7/0.7

This live-online class examines mentoring, a tool which has existed, throughout history, for developing individuals' talents and knowledge. A tool to pass along critical business information from more experienced to less experienced individuals. A well-designed approach to mentoring can produce meaningful results for everyone from intelligent but inexperienced new hires to mature employees who need or want to broaden or redefine their skills, getting the most out of mentoring relationships inside any business.

For additional details and cost(s), select session below.

Contact Hrs/CEUs: 12/1.2

Studies have shown that many managers spend 40 to 60 percent of their time in meetings. Virtual and in-person meetings can be an effective way to share information, solve problems, generate new ideas, develop new products and services, and build relationships. Yet, how many of us, whether we are managers, professionals or participants have sat through boring, ineffective meetings? Through presentation, discussion, and hands-on practice you will learn practical skills and tools to help you immediately improve your meetings.

For additional details and cost(s), select session below.