Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. It is the process of dealing with (perceived) incompatibilities or disagreements arising from, for example, diverging opinions, objectives, and needs. The course will provide best practices and workplace strategies in the field of conflict resolution and interpersonal communication skills. Attendees will be provided with proven methods and techniques aimed at improving their ability to resolve problems, develop relationships, and manage conflict. The course will utilize an experiential learning approach enabling participants to apply what they have learned.

This course is for anyone looking to improve their conflict resolution skills: managers, supervisors and team leaders looking to model and facilitate conflict resolution between others.