Course detail: Active Listening: A Critical Communication Technique

Course Description: 

Active listening is one of the most important skills you can have in your professional and personal life. True, effective communication is about more than two or more people talking together. Listening and understanding the underlying meaning (not just the spoken words) requires specific skills, attention and practice. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it to clarify and elicit more information. 
This course will focus on providing law enforcement officers the opportunity to expand their knowledge of active listening. Participants will receive multiple opportunities to practice active listening through a variety of practical activities. 

Core Competencies:
  • Participants will be able to decide upon prescribed courses of action or techniques that will provide a greater level of safety in a variety of environments, events and situations.
  • Participants will exhibit fairness in policing while giving people a voice and performing law enforcement duties with impartiality and the necessary level of transparency to sustain and strengthen public trust. 
Course Objectives:
  • Define communication and the differences in hearing and listening.
  • Explain the concepts and importance of active listening.
  • Practice the use of key active listening skills. 
Instructional Methods:
  • Lecture
  • Discussion
  • Video
  • Group Activity
  • Scenario 
Who Should Attend:
  • Law Enforcement Officers
  • All First Responders 
Course Requirements:
  • 100% Attendance and Participation


Individuals with disabilities are encouraged to attend University of Kansas sponsored events. If you require a reasonable accommodation in order to participate in an event, please email KLETC or call 620.694.1400 at least three weeks before the first day of the event. Some events may require notice earlier than three weeks and require you contact a specific individual; if so, that information is provided in the event-specific information.

Available sessions