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Course detail: Conflict Resolution for Law Enforcement
Course Description:
The ability to resolve conflict is often at the heart of a law enforcement officer's day. Through trial and error, we find techniques that work for us, at least most of the time. But by understanding the science behind conflict and the different ways that it can be resolved, we can better adapt and work our way through different types of conflict to a successful conclusion.
In this course, we will introduce conflict theory, intervention strategies and techniques for managing difficult conversations and situations that a law enforcement professional will encounter. We will discuss generational differences and how our upbringing influences the way we address conflict.
Participants will also learn how conflict and hard conversations differ in their private lives as well as internal and external conflicts at work. Participants will explore the science behind conflict resolutions and gain new tools and skills so they can better defuse difficult situations and build trust by interacting in a more intentional way.
Core Competencies:
- Participants will exhibit fairness in policing while giving people a voice and performing law enforcement duties with impartiality and the necessary level of transparency to sustain and strengthen public trust.
- Participants will be able to decide upon prescribed courses of action or techniques that will provide a greater level of safety in a school environment, event or situation. Participants will also act in ways that support the needs of the community and profession, while carrying out the responsibilities of an officer and a member of their respective community.
- Participants will be able to decide upon prescribed courses of action or techniques that will provide a greater level of safety in a variety of environments, events and situations.
Course Objectives:
- Develop and practice active listening skills
- Learn to build trust with others during conflict
- Develop and practice communication strategies for defusing tense situations
- Develop an understanding of the dynamics of conflict in interpersonal and work-related relationships
- Explore the impact of emotion, language, power, and many other aspects of identity on conflict and strategies for conflict management
Instructional Methods:
- Interactive Lecture - Applied Learning Exercises
Who Should Attend:
- All First Responders
Course Requirements:
- 100% Participation and Attendance
Fitness Requirements and Expectation of Physical Risk: Sedentary
Individuals with disabilities are encouraged to attend University of Kansas sponsored events. If you require a reasonable accommodation in order to participate in an event, please email KLETC or call 620.694.1400 at least three weeks before the first day of the event. Some events may require notice earlier than three weeks and require you contact a specific individual; if so, that information is provided in the event-specific information.
