NEW! Guest service is the heart and soul of hospitality, and every hospitality employee, no matter what his/her job, needs to have a foundation in guest service. Statistics show exceptional guest service by employees is rewarded with increased guest spending, positive word-of-mouth advertising, and repeat guest business. Invest in the success of your professional career with Guest Service Gold® Hospitality Training! This course introduces seven key elements required to consistently deliver the highest levels of guest service, and is beneficial for customer service professionals in restaurants, transportation companies, tourism attractions, retail outlets, and lodging properties. Materials are included and Certificate of Completion provided to all students. (Students who wish to take the AHLEI exam and receive the required score will also earn the Certified Guest Service Professional (CGSP®) designation from the American Hotel & Lodging Educational Institute.)
Our uniquely designed P.S.A.T. Prep course presents important techniques and tips for taking the test. We will cover what to expect in the Math and English sections, while practicing questions and reviewing the answer explanations. This is a great way to decrease text anxiety and gain valuable skills in a 'no pressure' class! Course is designed for students taking the test in October, who have not taken the PSAT before; however, those who have taken the PSAT in 10th grade are also welcome! Fee includes book and refreshments.
Our uniquely designed and popular Weekend Workshops return! STEPS to SUCCESS workshops meet Saturday from 9am-2:30pm and Sunday from 1-5:30pm. Tuition includes books, materials, lunch on Saturday at UR and refreshments on Sunday. Class sessions concentrate on the three major testing areas: Mathematics, Critical Reading, and Writing, with an introduction to the Essay. (Course designed for students 15 and older.)
This program for rising high school seniors helps college-bound students develop a plan to prepare their college applications. Since many students struggle to begin collecting the components that make up the application packet, we'll get them started with their college applications and essays. Students will prepare an activity list, which can be turned into a résumé if they wish, for their application packet. In addition, they will organize all of their materials and information in an individualized reference binder. This program is designed for students who are motivated to work.