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Management & Administration

The School of Professional & Continuing Studies offers classes and programs focused on managing, supervising, or administering people, processes, or activities.

Our classes and programs cover such topics as customer service, HR management, supervision and administration.

Political Campaign Management Certificate

The Political Campaign Management Certificate program teaches the essential skills required to manage all aspects of a winning political campaign.

SHRM Learning System®

The SHRM Learning System provides a comprehensive review of the entire body of HR knowledge that prepares you to take either the SHRM-CP® or SHRM-SCP® exam.

Upcoming Courses

Courses

Our new Hospitality & Tourism Fundamentals Certificate is designed for individuals interested in pursuing employment or advancing their careers in the dynamic field of hospitality and tourism. Whether you are seeking to add to your professional qualifications or start a new career, our Hospitality and Tourism Certificate will provide you with the desired skill-set sought after by leading companies in this growing industry.


This course contains no sessions

Click here to be notified about the next scheduled program.
Raising awareness is not enough! Social change is baked into the work of many mission driven organizations, but is it effective? Exactly what change are you after? Do you know if your efforts are working? This course is designed to support staff of nonprofit organizations in using planning and evaluation tools to increase the effectiveness of social change advocacy campaigns. This course will emphasize strategy and evaluation.


Online, starting on 05/04/20 and ending on 05/29/20
Project management skills and processes are critical tools in meeting the organization's strategic talent and management objectives. Successful human resource professionals need to develop and demonstrate skills in leadership, organization, planning, and understanding of the essential aspects of project management. This course is designed to broaden your understanding of project management principles, develop skills needed to successfully facilitate projects as well as develop an understanding of potential risks that often prevent successful project implementation.


Online, starting on 05/04/20 and ending on 05/29/20
Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support, bringing benefits to both employers and employees. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much-awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding.


Online, starting on 04/06/20 and ending on 05/29/20
This certificate program consists of two one-month courses: Extraordinary Customer Service and Keys to Customer Service.


Online, starting on 04/06/20 and ending on 05/29/20
This certificate consists of three classes: Leadership Principles, Developing Your Leadership Skills, and Developing Your Professional Career.


Online, starting on 04/06/20 and ending on 06/26/20
Enhance your management skills through this program for supervisors, managers, and emerging leaders. This certificate consists of three classes: Management Boot Camp, Collaborative Management, and Managing Generations in the Workplace.


Online, starting on 04/06/20 and ending on 06/26/20
Discover proven strategies for moving your efforts, and those of others, from simple advocacy toward managing and achieving social change within the workplace and/or community. This certificate program consists of three one-month courses: Change Management Skills, Change in the Workplace, and Creating Community & Social Change.


Online, starting on 04/06/20 and ending on 06/26/20
A must-have skill to succeed in business, whether you are an entrepreneur or a valued employee, is the ability to create, edit and manage spreadsheets. This program will help you attractively compile your data into meaningful information with confidence. The certificate consists of three one-month courses: Mastering Microsoft Excel, Intermediate Excel, and Advanced Excel.


Online, starting on 04/06/20 and ending on 06/26/20
Maximizing productivity and the use of time is the primary way to increase profitability and organizational success for a growing number of people and their organizations. This certificate consists of three classes: New 21st Century Strategies for Productivity & Time Management, Productivity eTools, and Managing Productivity.


Online, starting on 04/06/20 and ending on 06/26/20
This certificate consists of three classes: Introduction to Project Management, Project Management Processes, and Project Management Knowledge Areas.


Online, starting on 04/06/20 and ending on 06/26/20
Through this course you will discover the direct relationship between service skills and career achievement.


Online, Every day, starting on 04/06/20 and ending on 05/01/20
This course will help you identify those skills that all great leaders possess, while learning new skills that will help take you a step up.


Online, starting on 06/08/20 and ending on 07/03/20
Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy-to-understand and insightful methods for new and even experienced supervisors and managers. Learn about effective delegation, performance management, and writing performance reviews. Take home practical information along with tips and techniques that can be applied at your job immediately.


Online, starting on 04/06/20 and ending on 05/29/20
In today's business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve problems quickly and effectively is one of these interpersonal skills well worth developing. This certificate program consists of three one-month courses: Dealing with Difficult People in the Workplace, Stress Management in the Workplace, and Conflict Management.


Online, starting on 04/06/20 and ending on 06/26/20
The leading estate planning conference in the Richmond region. The seminar will cover recent developments in estate planning and offer practical guidance on today's most important tax and non-tax issues. 


This course contains no sessions

Click here to be notified about the next scheduled program.
Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Generations X and Y are significantly different from the Boomer generation. Each generation has different expectations and styles of work in the workplace. Come explore the characteristics of the different generations in the workplace.


Online, starting on 06/08/20 and ending on 07/03/20
This course will build skills and techniques to greatly improve our communications so that our intended messages (whether verbal, non-verbal, written, or broadcast) have the same meaning to their recipients.


This course contains no sessions

Click here to be notified about the next scheduled program.
Whether you are measuring and documenting your own productivity or managing the productivity of others, acquire the four new management systems and procedures to maximize productivity in your work organization. With a growing number of people in the workforce working remotely, these four new management systems allow you to successfully manage both office or on-site workers and those working from a distance, including home.


Online, starting on 06/08/20 and ending on 07/03/20
The SHRM Learning System will strengthen your knowledge base with a comprehensive review of the entire body of HR knowledge, preparing you to take either the CP or SCP exam.


This course contains no sessions

Click here to be notified about the next scheduled program.
Enhance your management skills through this course for supervisors, managers, and emerging leaders.


Online, Every day, starting on 04/06/20 and ending on 05/01/20
In today's business environment, there is a need for good project management. Project Management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholders for quick resolution, including project cancelation. The Project Management Professional community does this through the five Project Management Processes supported by the ten Project Management Knowledge Areas.


Online, starting on 06/08/20 and ending on 07/03/20
Learn tips and techniques to manage your time and productivity effectively.


Online, Every day, starting on 04/06/20 and ending on 05/1/20
Find out the top 40 favorite applications and eTools of productive workers. Get the lowdown on the latest tools, sites, and iPhone and iPad applications to turbo-charge your work and simplify your life. Then discover how to select the right tools for your needs, evaluate your productivity system, and develop a framework that gets things done. Learn about different new productivity tools each week, while also conducting an evaluation of your own productivity needs.


Online, starting on 05/04/20 and ending on 05/29/20
Transform your customer service into something extraordinary, and generate more repeat business to improve your bottom line. Customer service separates you from your competition, and extraordinary customer service comes from focusing on the few essential elements that yield big results. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.


Online, starting on 05/04/20 and ending on 05/29/20
Acquire a well-rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge (PMBOK) Guide. This basic information will assist you in learning the beginnings of Project Management, whether you are interested in project management, currently in a project management field, or employed in any line of work. Come away with a solid foundation of the five processes to learn and use for any type of project.


Online, starting on 05/04/20 and ending on 05/29/20
Learn the skills, tools, and templates to develop and maintain a project with confidence.


Online, Every day, starting on 04/06/20 and ending on 05/01/20
Learn how to successfully plan, implement, communicate, create employee involvement and commitment, and add value during change.


Online, Every day, starting on 04/06/20 and ending on 05/01/20