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Management & Administration

The School of Professional & Continuing Studies offers classes and programs focused on managing, supervising, or administering people, processes, or activities.

Our classes and programs cover such topics as customer service, HR management, supervision and administration.

Specialty Programs

We offer the SHRM Learning System to help prepare HR professionals for SHRM-CP and SHRM-SCP certification exams. Our Political Campaign Management and Grassroots Lobbying & Advocacy professional certificate programs prepare organizers, activists, and operatives to manage political campaigns and grassroots advocacy efforts.

Upcoming Courses

Courses

This certificate program consists of two one-month courses: Extraordinary Customer Service and Keys to Customer Service.


This course contains no sessions

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Transform your customer service into something extraordinary, and generate more repeat business to improve your bottom line. Customer service separates you from your competition, and extraordinary customer service comes from focusing on the few essential elements that yield big results. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.


Online, starting on 03/01/21 and ending on 03/26/21
Through this course you will discover the direct relationship between service skills and career achievement.


This course contains no sessions

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This certificate consists of three classes: Leadership Principles, Developing Your Leadership Skills, and Developing Your Professional Career.


This course contains no sessions

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This course serves as the first of three in a series addressing the development of Generation Y leadership.


This course contains no sessions

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Especially for future and emerging leaders in Gen Y (born 1980-1999), this course reveals the key concepts of being a leader and the best strategies for developing leadership skills and influence. Learn the unspoken secrets that leaders know and the strategies they employ for influencing others. The action takes place in attending meetings, running meetings, interacting with others one-on-one, and employing successful techniques to convince and influence others.


Online, starting on 03/01/21 and ending on 03/26/21
This course will help you identify those skills that all great leaders possess, while learning new skills that will help take you a step up.


Online, starting on 04/05/21 and ending on 04/30/21
Enhance your management skills through this program for supervisors, managers, and emerging leaders. This certificate consists of three classes: Management Boot Camp, Collaborative Management, and Managing Generations in the Workplace.


This course contains no sessions

Click here to be notified about the next scheduled program.
Enhance your management skills through this course for supervisors, managers, and emerging leaders.


This course contains no sessions

Click here to be notified about the next scheduled program.
Whether you manage or lead people, collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy-in for building consensus, and plan for cooperation to get crucial projects completed. This course will help you explore the principles of collaborative management and gain insight on how to expand your collaborative skills.


Online, starting on 03/01/21 and ending on 03/26/21
Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Generations X and Y are significantly different from the Boomer generation. Each generation has different expectations and styles of work in the workplace. Come explore the characteristics of the different generations in the workplace.


Online, starting on 04/05/21 and ending on 04/30/21
A must-have skill to succeed in business, whether you are an entrepreneur or a valued employee, is the ability to create, edit and manage spreadsheets. This program will help you attractively compile your data into meaningful information with confidence. The certificate consists of three one-month courses: Mastering Microsoft Excel, Intermediate Excel, and Advanced Excel.


This course contains no sessions

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This certificate consists of three classes: Introduction to Project Management, Project Management Processes, and Project Management Knowledge Areas.


This course contains no sessions

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Learn the skills, tools, and templates to develop and maintain a project with confidence.


This course contains no sessions

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Acquire a well-rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge (PMBOK) Guide. This basic information will assist you in learning the beginnings of Project Management, whether you are interested in project management, currently in a project management field, or employed in any line of work. Come away with a solid foundation of the five processes to learn and use for any type of project.


Online, starting on 03/01/21 and ending on 03/26/21
In today's business environment, there is a need for good project management. Project Management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholders for quick resolution, including project cancelation. The Project Management Professional community does this through the five Project Management Processes supported by the ten Project Management Knowledge Areas.


Online, starting on 04/05/21 and ending on 04/30/21
Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy-to-understand and insightful methods for new and even experienced supervisors and managers. Learn about effective delegation, performance management, and writing performance reviews. Take home practical information along with tips and techniques that can be applied at your job immediately.


This course contains no sessions

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The SHRM Learning System will strengthen your knowledge base with a comprehensive review of the entire body of HR knowledge, preparing you to take either the CP or SCP exam.


This course contains no sessions

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This course will build skills and techniques to greatly improve our communications so that our intended messages (whether verbal, non-verbal, written, or broadcast) have the same meaning to their recipients.


This course contains no sessions

Click here to be notified about the next scheduled program.
The leading estate planning conference in the Richmond region. The seminar will cover recent developments in estate planning and offer practical guidance on today's most important tax and non-tax issues. 


This course contains no sessions

Click here to be notified about the next scheduled program.