This course will arm us with the knowledge we need to keep ourselves and our loved ones safe when engaging with the healthcare system. Health care today is more complex, technical, and volatile than ever. Medical harm (unintentional but often preventable) injures and kills hundreds of thousands of patients each year. In this course, we will learn how to prevent the most common types of medical harm including medication errors, patient care accidents, procedural and surgical complications, infections, and diagnostic mistakes. Patient safety experts and advocates will provide us with practical tips and insights to navigate the healthcare system confidently and safely. Through presentations, videos, and group discussions, we will come to understand the common sources of error and discover tactics, resources, and cautions to help protect ourselves and our loved ones. Note: The new refund policy applies.