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Course detail: Conflict Resolution for Law Enforcement Leadership
Course Description:
The ability to resolve conflict is often at the heart of a law enforcement officer's day. Through trial and error, we find techniques that work for us, at least most of the time. But by understanding the science behind conflict and the different ways that it can be resolved, we can better adapt and work our way through different types of conflict to a successful conclusion.
In this course, we will introduce conflict theory, intervention strategies and techniques for managing difficult conversations and situations that a law enforcement professional will encounter. We will discuss generational differences and how our upbringing influences the way we address conflict.
Participants will also learn how conflict and hard conversations differ in their private lives as well as internal and external conflicts at work. Participants will explore the science behind conflict resolutions and gain new tools and skills so they can better defuse difficult situations and build trust by interacting in a more intentional way.
Core Competencies:
- Managing Self- Participants will learn to harness one's emotions, thoughts, and behaviors effectively in different situations and to achieve goals and aspirations.
- Managing Projects- Participants will demonstrate strong communication skills to convey messages effectively to share their vision, goals, ideas, and issues.
- Leading People- Participants will lead and engage people to maximize organizational performance.
Course Objectives:
- Define and practice active listening skills.
- Identify and use trust building techniques with others during conflict.
- Develop and practice communication strategies for defusing tense situations.
- Analyze the dynamics of conflict in interpersonal and work-related relationships.
- Recognize the impact of emotion, language, power, and many other aspects of identity on conflict and conflict management.
Instructional Methods:
- Interactive Lecture - Applied Learning Exercises
Who Should Attend:
- All levels of law enforcement; however class discussion will be geared to leadership and those aspiring to leadership roles
Course Requirements:
- 100% Participation and Attendance
Fitness Requirements and Expectation of Physical Risk: Sedentary
Individuals with disabilities are encouraged to attend University of Kansas sponsored events. If you require a reasonable accommodation in order to participate in an event, please email CPSL or call 620.694.1401 at least three weeks before the first day of the event. Some events may require notice earlier than three weeks and require you contact a specific individual; if so, that information is provided in the event-specific information.
