Course detail: Conflict Resolution for Law Enforcement Leadership

Course Description:

The ability to resolve conflict is often at the heart of a law enforcement officer's day. Through trial and error, we find techniques that work for us, at least most of the time. But by understanding the science behind conflict and the different ways that it can be resolved, we can better adapt and work our way through different types of conflict to a successful conclusion. 

In this course, we will introduce conflict theory, intervention strategies and techniques for managing difficult conversations and situations that a law enforcement professional will encounter. We will discuss generational differences and how our upbringing influences the way we address conflict. 

Participants will also learn how conflict and hard conversations differ in their private lives as well as internal and external conflicts at work. Participants will explore the science behind conflict resolutions and gain new tools and skills so they can better defuse difficult situations and build trust by interacting in a more intentional way. 

Core Competencies:
  • Managing Self- Participants will learn to harness one's emotions, thoughts, and behaviorseffectively in different situations and to achieve goals and aspirations.
  • Managing Projects- Participants will demonstrate strong communication skills to convey messageseffectively to share their vision, goals, ideas, and issues.
  • Leading People- Participants will lead and engage people to maximize organizationalperformance.
Course Objectives: 
  • Define and practice active listeningskills.
  • Identify and use trust building techniqueswith others during conflict.
  • Develop and practice communicationstrategies for defusing tense situations.
  • Analyze the dynamics of conflict ininterpersonal and work-related relationships.
  • Recognize the impact of emotion, language,power, and many other aspects of identity on conflict and conflict management. 
Instructional Methods: 
  • Interactive Lecture - Applied Learning Exercises 
Who Should Attend: 
  • All levels of law enforcement; however class discussion will be geared to leadership and those aspiring to leadership roles
Course Requirements: 
  • 100% Participation and Attendance
Fitness Requirements and Expectation of Physical Risk: Sedentary

Individuals with disabilities are encouraged to attend University of Kansas sponsored events. If you require a reasonable accommodation in order to participate in an event, please email CPSL or call 620.694.1401 at least three weeks before the first day of the event. Some events may require notice earlier than three weeks and require you contact a specific individual; if so, that information is provided in the event-specific information.

 Session Information: SL24003F

Schedule: Every day, starting on 12/12/23 and ending on 12/12/23
Only 10 days left to register!
Times: 08:00am-05:00pm CST
Registration Fees : $50.00




This session is scheduled to take place at KLETC. Onsite registration will begin at 0730. Please dress in layers as the temperature in the room may be difficult to adjust. KLETC Dormitory Information- For those attendees who desire to come in the night before, please come to the Main KLETC Entrance marked on the map, it is near the flag pole and marked with a large "A". You may check into your room between 6:00 PM and 10:00 PM Monday through Friday and Sunday. If you arrive after 10:00 PM the doors will be locked, however you can contact a custodian at 620-200-4220, and after answering their questions, they will assist you in getting room keys. Checkout time is 8:00 AM on your departure day or last day of training, please have all personal items removed at that time. All lodging attendees will find an envelope containing their room key at the front desk in the main lobby reception area. Sheets and a blanket are furnished for our guests. Items you may wish to bring: Alarm Clock, Bath Towels, Wash Cloths, Soap, Shampoo, Hair Dryer, Pillow and Pillowcase and an Extra Blanket. Weapon Safety - KLETC adopted a new weapons policy effective July 1, 2017. The concealed carry of handguns shall be permitted on the KLETC Campus, including all buildings and public areas to the maximum extent possible while ensuring the safety of the staff, students and guests in a training environment. The open carry of firearms shall be prohibited unless necessary for instruction in an authorized training program. Nothing in this procedure is intended to interfere with a law enforcement officer performing his or her official law enforcement duties on the KLETC campus. Law Enforcement officers attending continuing education, leadership or basic training classes, or attending meetings or other academy- related events, are permitted to carry their firearm while on the KLETC campus. Law enforcement officers carrying a firearm on the KLETC campus must possess appropriate agency identification. ABSOLUTELY NO student, instructor, or role player is allowed to carry any firearm into an area where signage stating "no live weapons or ammunition is allowed in training safety areas" is present. You are responsible for ensuring that your firearm is secured in a safe, reasonable, and acceptable manner while on the KLETC campus. Questions regarding this policy for leadership students, instructors or guests may be directed to the CPSL Assistant Director for the Center for Public Safety Leadership. Refund/Cancellation Policy: A full refund of lodging fees will be available if requested in writing and received by CPSL ten days prior to the beginning date of the seminar. After that date, but prior to the seminar, refunds will be made, but a $25.00 administrative fee will be charged. No refunds will be made after the starting date of the seminar. If you have any questions concerning this session, please contact CPSL at 620.694.1411 or by email at Thank you again for your willingness to participate. We look forward to seeing you at KLETC!!


Name Additional Resources
Brenda Dietzman

Facility Detail

KLETC Campus
Learning Center Classroom Bldg
11009 S. Hornet Road
Hutchinson, KS 67501
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Facility Resources
KLETC Building Directory (PDF Document)
Driving Directions - KLETC (PDF Document)
CE Rules and Regulations (PDF Document)

Learning Center Classroom Bldg

Cancellation Policy

A refund less a $15.00 cancellation fee will be assessed for all cancellations made in writing prior to 10 days before the start of the event. After that time, no refunds will be made.