Course detail: Gold Shield: Management's Role in Helping Keep Good People Good

This course is offered at a reduced price thanks to Congressionally Directed Funding. Lunch is provided!

Course Description: 

Law enforcement agencies spend much time, energy, and money hiring and training good people. However, that is just the beginning - leaders and managers (from executive-level to first line) play an essential role in developing and maintaining good people once they are on the job. 

Helping Keep Good People Good requires a proactive approach to leadership & management, clear expectations, a focus on prevention & early intervention, meaningful feedback, the Courage to Communicate, and holding people respectfully accountable. Without that, performance suffers, inappropriate/unacceptable behaviors increase, conflict escalates, and other employee-related problems develop. In addition, agencies expose themselves to unnecessary public scrutiny and liability, and upper managers spend a disproportionate amount of their time dealing with issues that should have been dealt with a long time ago. Most importantly, when managers/leaders don't do their jobs - they deprive people working for them of the guidance, mentoring, and coaching needed to help improve performance and achieve their full potential. 

Core Competency:
  • Participants will learn to harness their emotions, thoughts, and behaviors effectively in different situations and to achieve goals and aspirations.
  • Participants will lead and engage people to maximize organizational performance.
  • Participants will appraise and adopt the duties and behaviors incumbent upon a law enforcement leader who acts in ways that support the needs of their organization, community, and profession. 
Course Objectives: 

This program is designed to help the participants . . . 
  • Understand how a combination of passion & commitment, ongoing change, risk, and exposure to day-to-day pressures can cause good people to become disillusioned, angry & cynical; turn into disgruntled employees; and cause good people to make bad decisions.
  • Apply management theory and text-book knowledge to real-world situations.
  • Understand the importance of prevention and early intervention as it relates to addressing potential problems and employee-related issues.
  • Become more effective & confident when dealing with employee/personnel-related matters.
Instructor Methods:
  • Lecture
  • Small group discussion
Who Should Attend: 
  • All Levels of Leadership and Aspiring Leaders 
Course Requirements:
  • 100% Participation
Fitness level: Fitness Requirements and Expectation of Physical Risk: Sedentary

Individuals with disabilities are encouraged to attend University of Kansas sponsored events. If you require a reasonable accommodation in order to participate in an event, please email CPSL or call 620.694.1411 at least three weeks before the first day of the event. Some events may require notice earlier than three weeks and require you contact a specific individual; if so, that information is provided in the event-specific information.

 Session Information: SL24001F

Schedule: Every day, starting on 10/10/23 and ending on 10/10/23
Only 16 days left to register!
Times: 09:00am-04:00pm CDT
Registration Fee : $35.00




This session is scheduled to take place at KLETC. Onsite registration will begin at 0830. Please dress in layers as the temperature in the room may be difficult to adjust. Lunch is provided.KLETC Dormitory Information- For those attendees who desire to come in the night before, please come to the Main KLETC Entrance marked on the map, it is near the flag pole and marked with a large "A". You may check into your room between 6:00 PM and 10:00 PM Monday through Friday and Sunday. If you arrive after 10:00 PM the doors will be locked, however you can contact a custodian at 620-200-4220, and after answering their questions, they will assist you in getting room keys. Checkout time is 8:00 AM on your departure day or last day of training, please have all personal items removed at that time. All lodging attendees will find an envelope containing their room key at the front desk in the main lobby reception area. Sheets and a blanket are furnished for our guests. Items you may wish to bring: Alarm Clock, Bath Towels, Wash Cloths, Soap, Shampoo, Hair Dryer, Pillow and Pillowcase and an Extra Blanket. Weapon Safety - KLETC adopted a new weapons policy effective July 1, 2017. The concealed carry of handguns shall be permitted on the KLETC Campus, including all buildings and public areas to the maximum extent possible while ensuring the safety of the staff, students and guests in a training environment. The open carry of firearms shall be prohibited unless necessary for instruction in an authorized training program. Nothing in this procedure is intended to interfere with a law enforcement officer performing his or her official law enforcement duties on the KLETC campus. Law Enforcement officers attending continuing education, leadership or basic training classes, or attending meetings or other academy- related events, are permitted to carry their firearm while on the KLETC campus. Law enforcement officers carrying a firearm on the KLETC campus must possess appropriate agency identification. ABSOLUTELY NO student, instructor, or role player is allowed to carry any firearm into an area where signage stating "no live weapons or ammunition is allowed in training safety areas" is present. You are responsible for ensuring that your firearm is secured in a safe, reasonable, and acceptable manner while on the KLETC campus. Questions regarding this policy for leadership students, instructors or guests may be directed to the CPSL Assistant Director for the Center for Public Safety Leadership. Refund/Cancellation Policy: A full refund of lodging fees will be available if requested in writing and received by CPSL ten days prior to the beginning date of the seminar. After that date, but prior to the seminar, refunds will be made, but a $25.00 administrative fee will be charged. No refunds will be made after the starting date of the seminar. If you have any questions concerning this session, please contact CPSL at 620.694.1411 or by email at Thank you again for your willingness to participate. We look forward to seeing you at KLETC!!


Name Additional Resources
Jack Harris

Facility Detail

KLETC Campus
Integrity Auditorium
11009 S. Hornet Road
Hutchinson, KS 67501
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Facility Resources
KLETC Building Directory (PDF Document)
Driving Directions - KLETC (PDF Document)
CE Rules and Regulations (PDF Document)

Integrity Auditorium

Cancellation Policy

A refund less a $15.00 cancellation fee will be assessed for all cancellations made in writing prior to 10 days before the start of the event. After that time, no refunds will be made.