Course detail: Conflict Management - How to Disagree without All the Drama
Conflict can derail projects, relationships, and personal and organizational growth. Learning how to manage conflict effectively can promote constructive debate and become a value-adding asset for any organization. Topics to be covered in the program include:
The Five Conflict Styles
The Assertiveness - Cooperativeness Continuum
The 3-Way Framework of Diagnose, Defuse, Discuss
Tools for Discussing Difficult Situations
Prepare students to recognize behaviors that constitute real conflict vs. respectful disagreement
Equip students to learn basic success concepts in defusing destructive conflict
Allow organizations to benefit from a healthy, constructive conflict management approach
Who is this Program For?
Any person who wishes to enhance their conflict management understanding and skills
Individuals with disabilities are encouraged to participate in University of Kansas sponsored educational offerings. If you require a reasonable accommodation in order to participate in one of our online courses, please email firstname.lastname@example.org or call 913-897-8530 at least 3 weeks prior to your anticipated start date.
Session Detail: PL22995O
The University of Kansas Edwards Campus Lifelong & Professional Education Regents Center 125 12600 Quivira Rd. Overland Park, KS 66213
The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university’s programs and activities. Retaliation is also prohibited by university policy. The following persons have been designated to handle inquiries regarding the nondiscrimination policies and are the Title IX coordinators for their respective campuses: Director of the Office of Institutional Opportunity & Access, IOA@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY (for the Lawrence, Edwards, Parsons, Yoder, and Topeka campuses); Director, Equal Opportunity Office, Mail Stop 7004, 4330 Shawnee Mission Parkway, Fairway, KS 66205, 913-588-8011, 711 TTY (for the Wichita, Salina, and Kansas City, Kansas, medical center campuses).