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Course detail: Reducing Repeat Encounters
Course Description:
This online training is specific to situations involving persons who are experiencing a mental health crisis or other crisis. Completion of this training is estimated to take 1 hour.
Reducing Repeat Encounters is designed to provide first responding police officers with tools, skills and option to defuse critical incidents through exploration of crisis intervention, communications and teamwork within a community team.
Core Competencies:
- Participants will be able to decide upon prescribed courses of action or techniques that will provide a greater level of safety in a variety of environments, events and situations.
- Participants will exhibit fairness in policing while giving people a voice and performing law enforcement duties with impartiality and the necessary level of transparency to sustain and strengthen public trust.
Course Objectives:
- Articulate how to make the job of patrol officers safer and more effective when responding to many critical incidents, in particular those involving subjects in a behavioral crisis who are acting erratically and who are either unarmed or armed with a weapon other than a firearm.
- Describe the key elements in de-escalation.
- Recognize the importance of a multidisciplinary team response to someone experiencing a behavioral crisis.
- Explain the concepts and importance of active listening.
- Explain how non-verbal communications affect interactions with others.
Course Requirements:
- 70%+ Assessment
