Course detail: Conflict Resolution for Law Enforcement

Course Description:

The ability to resolve conflict is often at the heart of a law enforcement officer's day. Through trial and error, we find techniques that work for us, at least most of the time. But by understanding the science behind conflict and the different ways that it can be resolved, we can better adapt and work our way through different types of conflict to a successful conclusion. 

In this course, we will introduce conflict theory, intervention strategies and techniques for managing difficult conversations and situations that a law enforcement professional will encounter. We will discuss generational differences and how our upbringing influences the way we address conflict. 

Participants will also learn how conflict and hard conversations differ in their private lives as well as internal and external conflicts at work. Participants will explore the science behind conflict resolutions and gain new tools and skills so they can better defuse difficult situations and build trust by interacting in a more intentional way. 

Core Competencies: 
  • Participants will exhibit fairness in policing while giving people a voice and performing law enforcement duties with impartiality and the necessary level of transparency to sustain and strengthen public trust. 
  • Participants will be able to decide upon prescribed courses of action or techniques that will provide a greater level of safety in a school environment, event or situation. Participants will also act in ways that support the needs of the community and profession, while carrying out the responsibilities of an officer and a member of their respective community. 
  • Participants will be able to decide upon prescribed courses of action or techniques that will provide a greater level of safety in a variety of environments, events and situations. 
Course Objectives: 
  • Develop and practice active listening skills
  • Learn to build trust with others during conflict 
  • Develop and practice communication strategies for defusing tense situations 
  • Develop an understanding of the dynamics of conflict in interpersonal and work-related relationships 
  • Explore the impact of emotion, language, power, and many other aspects of identity on conflict and strategies for conflict management 
Instructional Methods: 
  • Interactive Lecture - Applied Learning Exercises 
Who Should Attend: 
  • All First Responders 
Course Requirements: 
  • 100% Participation and Attendance

 Session Detail: LE22470F (2 seats (7%) remaining)

Schedule: Every day, starting on 06/06/22 and ending on 06/06/22
Times: 08:00am - 05:00pm
Registration Fee : $45.00




For those with dorm room reservation, you may check in the evening before your training starts. Please come to the Main KLETC Entrance, it is near the flagpole and marked with a large "A". More information will be provided through email approximately one week before the start of training. Checkout time is 8AM on your departure day or last day of training, please have all personal items removed at that time. Law Enforcement officers attending continuing education training are permitted to carry their firearm while on the KLETC campus. Law enforcement officers carrying a firearm on the KLETC campus must possess appropriate agency identification. We are a tobacco and alcohol-free campus. Refund/Cancellation Policy: A full refund of lodging fees will be available if requested in writing or and received by KLETC ten days prior to the beginning date of the seminar. After that date, but prior to the seminar, refunds will be made, but a $25.00 administrative fee will be charged. No refunds will be made after the starting date of the seminar. If you have any questions concerning this session, please contact KLETC at 620.694.1400 or by email. Thank you again for your willingness to participate. We look forward to seeing you at KLETC!!


Name Additional Resources
Brenda Dietzman

Facility Detail

KLETC Campus
Learning Center Classroom Bldg
11009 S. Hornet Road
Hutchinson, KS 67501
Get Adobe Acrobat Reader

Facility Resources
KLETC Building Directory (PDF Document)
CE and Guest KLETC Campus Rules and Regs (PDF Document)
Driving Directions - KLETC (PDF Document)

Learning Center Classroom Bldg

Cancellation Policy

A refund less a $15.00 cancellation fee will be assessed for all cancellations made in writing prior to 10 days before the start of the event. After that time, no refunds will be made.