Course detail: Healthy Communication and Conflict Management in Law Enforcement

Course Description: 
The law enforcement profession exists in a complex area of work. Conflicts or escalated encounters that arise at work and in the broader community can result in a loss of productivity, engagement, communication, and general wellbeing for all those involved. Healthy communication and conflict management are just two of the many skills needed to better manage people and relationships, as well as enact needed interventions in the broader community. Law enforcement professionals often stand at the crossroads of many facets of human interaction and engagement, which provides a unique opportunity to practice healthy communication skills, conflict management, and de-escalation more broadly. 

This interactive course will introduce conflict theory, analysis, and intervention strategies and techniques for managing difficult conversations and situations for law enforcement professionals. While this course will address understanding the causes and management of interpersonal conflict at the micro level (family, school, work, community), there will be a special focus on the external work environment of law enforcement. 

Participants can expect to explore their own personal experiences with conflict and resolving conflict, as well as strategies for defusing difficult conversations and behaviors. Come to learn and build skills in dealing with the everyday realities of conflict - from our families to our workplaces and larger society. 
Core Competencies: 
  • Participants will be able to decide upon prescribed courses of action or techniques that will provide a greater level of safety in a variety of environments, events and situations. 
  • Participants will exhibit fairness in policing while giving people a voice and performing law enforcement duties with impartiality and the necessary level of transparency to sustain and strengthen public trust.
Course Objectives:
  • Develop and practice active listening skills
  • Develop and practice communication strategies for defusing tense situations
  • Develop an understanding of the dynamics of conflict in interpersonal and work-related relationships
  • Explore the impact of emotion, language, power, and many other aspects of identity on conflict and strategies for conflict management 
Instructional Methods:
  • Lecture
  • Discussion
  • Individual Practice and Skill-building
  • Group Practice and Skill-building 
Who Should Attend:
  • All First Responders
Course Requirements:
  • 100% Participation and Attendance
Individuals with disabilities are encouraged to attend University of Kansas sponsored events. If you require a reasonable accommodation in order to participate in an event, please email KLETC or call 620.694.1400 at least three weeks before the first day of the event. Some events may require notice earlier than three weeks and require you contact a specific individual; if so, that information is provided in the event-specific information.

 Session Detail: LE22399F

Schedule: Every day, starting on 02/18/22 and ending on 02/18/22
Times: 01:00pm - 05:00pm
Registration Fee : $35.00


This training "requires" that you have a device with a strong internet connection, microphone/speaker and a camera. If you do not currently have these capabilities, you should secure them before the training.


Name Additional Resources
Eva Lapp

Facility Detail

Zoom Facilitated Sessions
Meets live online

Cancellation Policy

A refund less a $10.00 cancellation fee will be assessed for all cancellations made in writing prior to 10 days before the start of the event. After that time, no refunds will be made.