Course detail: Emotional Intelligence: Empowering Conflict Resolution in Law Enforcement

Emotional intelligence (EQ) and the ability to resolve conflict is often at the heart of a law enforcement officer's day. The skills not only help with your work and private life but give you a better understanding of yourself. Many controversial events that have occurred within the profession have been born out of an officer's lack of EQ or their inability to control emotions. 

Participants will learn what emotions are, how to identify them and what we should do with them. We will also discuss how having emotional intelligence can make you more successful as a law enforcement officer. Without emotional intelligence, officers try to ignore, escape, or numb out their emotions. The resulting long-term affect can cause medical, mental health issues, and problems at work and home. 

Participants will learn how conflict and hard conversations differ in their private lives and at work. We will introduce conflict theory, intervention strategies and techniques for managing difficult conversations and situations that a law enforcement professional will encounter. Participants will explore the science behind conflict resolutions and gain new tools and skills so they can better defuse difficult situations and build trust by interacting in a more intentional way. In the end, you will have the tools to better interact with others, understanding their mindset and how emotions act on you and them as human beings. 

Core Competency: 
Participants will support their wellness and resilience with skills learned in the physical, mental, spiritual, and emotional areas required of law enforcement officers. 

Participants will exhibit fairness in policing while giving people a voice and performing law enforcement duties with impartiality and the necessary level of transparency to sustain and strengthen public trust. 

Participants will be able to decide upon prescribed courses of action or techniques that will provide a greater level of safety in a school environment, event, or situation. 

Participants will also act in ways that support the community's needs and profession, while carrying out the responsibilities of an officer and a member of their respective community. 

Participants will be able to decide upon prescribed courses of action or techniques that will provide a greater level of safety in a variety of environments, events, and situations. 

Course Objectives: 
  • Define emotions 
  • Interpret others' emotions and their potential impact on you 
  • Develop and practice communication strategies for defusing tense situations 
  •  Develop an understanding of the dynamics of conflict in interpersonal and work-related relationships 
  •  Explore the impact of emotion, language, power, and many other aspects of identity on conflict and strategies for conflict management 

 Instructor Methods: 
  • Interactive Lecture 
  • Applied Learning Exercises 
  • Small group discussion 

Who Should Attend: All Law Enforcement 

Course Requirements: 100% Participation 

Fitness Requirements and Expectations: SEDENTARY
Individuals with disabilities are encouraged to attend University of Kansas sponsored events. If you require a reasonable accommodation in order to participate in an event, please email KLETC or call 620.694.1400 at least three weeks before the first day of the event. Some events may require notice earlier than three weeks and require you to contact a specific individual; if so, that information is provided in the event-specific information. 

Notice of Availability of the KLETC Annual Security and Fire Safety Report 
The University of Kansas has determined that the Kansas Law Enforcement Training Center (KLETC) main campus in Hutchinson and its regional sites in Dodge City, Hays, and Parsons are separate campuses. This determination was made in consultation with the Department of Education. The report is available online at:
The report contains information regarding campus safety and security including topics such as campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent sexual assault, domestic violence, dating violence, and stalking; the procedures the institution will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on On-Campus; in On-Campus Student facilities; in Non-Campus buildings or property owned or controlled by the institution or a recognized student organization; and on Public property, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.
A paper copy of the report will be provided upon request. If you would like to receive a paper copy, you can request that a copy be mailed to you by calling 785-864-6414 or emailing or arrange for pick-up at a KLETC location.

 Session Information: LE25038F

Schedule: Every day, starting on 10/17/24 and ending on 10/17/24
Times: 08:00am-05:00pm CDT


Every day, starting on 10/17/24 and ending on 10/17/24
08:00am-05:00pm CDT


Participants are responsible for their own meals, lodging, and travel. Please dress in layers, as the temperature in the room may be difficult to adjust. The session begins at 8:00AM and is estimated to end at 5:00PM. On-site registration will begin at 7:30 AM.


Name Additional Resources
Brenda Dietzman

Facility Detail

KLETC Campus
Learning Center Classroom Bldg
11009 S. Hornet Road
Hutchinson, KS 67501
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Facility Resources
KLETC Building Directory (PDF Document)
Driving Directions - KLETC (PDF Document)
CE Rules and Regulations (PDF Document)

Learning Center Classroom Bldg

Cancellation Policy

A refund less a $25.00 cancellation fee will be assessed for all cancellations made in writing prior to 10 days before the start of the event. After that time, no refunds will be made.