ONE-DAY LIVE WORKSHOP: Storytelling is an essential part of leadership. In this one-day workshop, you will learn to use storytelling as a powerful strategic communications tool to inform, engage, motivate and inspire those key audiences that are critical to your success.
ONE DAY LIVE WORKSHOP:Leaders with a strong professional brand are generally more impactful, influential, and effective in their roles. Having a better understanding of how your brand impacts your interactions with others can help you be a better leader.
LIVE WORKSHOP:Homeland security professionals work in an increasingly complex environment requiring high-level critical and creative thinking. Whether you're a military officer or a government or private sector executive responsible for security operations and disaster preparedness, this one-day program will enhance your knowledge and your value to your organization. You'll learn the essentials of the law of cyber security, strategic planning for preparedness, and the basics of cyber security for non-technical leaders.
Tele-working is great for many people; it's flexible, convenient, and usually results in higher levels of productivity. However, it can be harmful to workplace communication and relationships
In How to Think Like Leonardo da Vinci, a workshop based on the wonderful book by Michael Gelb, you will learn to think in seven new ways, using principles developed by the most expansive thinker in human history.
LIVE ONE-DAY WORKSHOP: Change is happening in your organization. Every day, new initiatives and projects are launched to improve performance, increase profits, and enhance your competitive advantage. In this program, you will learn the critical difference among task, relationship and identity changes.
How you keep your employees and engage them should be a concern of every organization. It's a matter of both cost and culture. High turnover and low engagement have many underlying symptoms, yet there are many proactive steps that organizations can take to forestall turnover and improve retention and employee engagement.
This ONE DAY LIVE workshop will equip customer service managers with advanced knowledge and skills training in four key areas:
- 1. The customer service equation
- 2. Managing the service equation
- 3. The value of one happy customer vs. one unhappy customer
- 4. The role of behavioral economics in customer service