LIVE ONE-DAY WORKSHOP: Change is happening in your organization. Every day, new initiatives and projects are launched to improve performance, increase profits, and enhance your competitive advantage. In this program, you will learn the critical difference among task, relationship and identity changes.
This program teaches business leaders several tools to vet their decision making through ethical lenses.
This ONE DAY LIVE workshop will equip customer service managers with advanced knowledge and skills training in four key areas:
- 1. The customer service equation
- 2. Managing the service equation
- 3. The value of one happy customer vs. one unhappy customer
- 4. The role of behavioral economics in customer service
Don't let it be you! Don't be that person who puts an audience to sleep with a poorly organized business presentation, a stammering, "uh, um, you know," speaking style, and slides that feature a zillion words but no clear ideas.
To avoid this all-too-common problem, register for "Say It Simply and Smartly," the successful business presentations program offered by KU Professional & Continuing Education and presented by professional leadership coach Lee Stuart.
Learn mindfulness essentials you can use immediately!
Emotional Intelligence, or EQ, is an array of emotional and social competencies that determine how we relate to ourselves and others and how we deal with the demands and pressures of our work and family lives. All of us are deficient in some domain of EQ, but we can work to improve. Organizational leaders must be sensitive to EQ to communicate effectively with everyone in their organizations.
ONE-DAY LIVE WORKSHOP: Storytelling is an essential part of leadership. In this one-day workshop, you will learn to use storytelling as a powerful strategic communications tool to inform, engage, motivate and inspire those key audiences that are critical to your success.
In How to Think Like Leonardo da Vinci, a workshop based on the wonderful book by Michael Gelb, you will learn to think in seven new ways, using principles developed by the most expansive thinker in human history.
How you keep your employees and engage them should be a concern of every organization. It's a matter of both cost and culture. High turnover and low engagement have many underlying symptoms, yet there are many proactive steps that organizations can take to forestall turnover and improve retention and employee engagement.
Tele-working is great for many people; it's flexible, convenient, and usually results in higher levels of productivity. However, it can be harmful to workplace communication and relationships
LIVE WORKSHOP:Homeland security professionals work in an increasingly complex environment requiring high-level critical and creative thinking. Whether you're a military officer or a government or private sector executive responsible for security operations and disaster preparedness, this one-day program will enhance your knowledge and your value to your organization. You'll learn the essentials of the law of cyber security, strategic planning for preparedness, and the basics of cyber security for non-technical leaders.
ONE DAY LIVE WORKSHOP:Leaders with a strong professional brand are generally more impactful, influential, and effective in their roles. Having a better understanding of how your brand impacts your interactions with others can help you be a better leader.