This seminar will improve your leadership and management abilities by understanding yourself and others better.
What you will learn:
I. Human Behavior-Myths or Facts?
A. Are most people capable of changing?
B. What is the role of standards?
C. How does perception impact behavior?
D. How well do people communicate?
E. Do most people dislike change?
F. How should you deal with attitudes?
II. What is the Best Way to Resolve a Conflict?
A. When should you stand your ground?
B. When should you give in?
C. Is compromise usually a good solution?
D. Three requirements of a successful resolution
III. How to Increase Your Influence
A. How to be more persuasive
B. How important is the relationship?
C. Recommended influence practices
IV. What is the Best Way to Motivate Someone?
A. What causes frustration and disengagement?
B. How important is the job?
C. What is the role of pay?
D. Where does pride fit in?
E. What is the second most powerful motivator?
- Case Studies
- Group discussions
- Class exercises
Who Should Attend:
- Anyone who works in law enforcement
- 100% attendance and participation