Course detail: Crisis Response: De-escalation Techniques

Description: 
De-escalation skills and techniques are the cornerstone to crisis resolution and typically begin long before they are ever needed. Attendees in this course will be able to explain social, behavioral, legal, ethical and tactical considerations that are intended to de-escalate a situation or prevent escalation into an undesirable confrontation. Additionally, they will be able to describe methods to solicit and obtain cooperation from a potentially uncooperative but non-threatening subject. 
Core Competencies:
  • Participants will exhibit fairness in policing while giving people a voice and performing law enforcement duties with impartiality and the necessary level of transparency to sustain and strengthen public trust. 
  • Participants will be able to decide upon prescribed courses of action or techniques that will provide a greater level of safety in a variety of environments, events and situations.
  • Participants will also act in ways that support the needs of the community and profession, while carrying out the responsibilities of an officer and a member of their respective community.  
Course Objectives: 
  • Discuss and explain de-escalation techniques for addressing verbal and non-verbal non-compliance.
  • Identify social, behavioral, legal, ethical and tactical considerations that are intended to de-escalate a situation or prevent escalation into an undesirable confrontation. 
  • Employ methods to solicit and obtain cooperation from a potentially uncooperative but non-threatening subject. 
  • Apply ethical, legal, social and tactical considerations when communicating with individuals in difficult and tense situations. 
Instructional Methods: 
  • Lecture 
  • Group discussion 
  • Practical exercises 
Who Should Attend: 
  • All public safety personnel 
Course Requirements: 
  • 100% attendance and participation


Individuals with disabilities are encouraged to attend University of Kansas sponsored events. If you require a reasonable accommodation in order to participate in an event, please email KLETC or call 620.694.1400 at least three weeks before the first day of the event. Some events may require notice earlier than three weeks and require you contact a specific individual; if so, that information is provided in the event-specific information.

Available sessions