Course detail: Conflict Management - How to Disagree without All the Drama

Conflict can derail projects, relationships, and personal and organizational growth. Learning how to manage conflict effectively can promote constructive debate and become a value-adding asset for any organization. Topics to be covered in the program include:
  • The Five Conflict Styles
  • The Assertiveness - Cooperativeness Continuum
  • The 3-Way Framework of Diagnose, Defuse, Discuss
  • Tools for Discussing Difficult Situations
Learning Objectives:
  • Prepare students to recognize behaviors that constitute real conflict vs. respectful disagreement
  • Equip students to learn basic success concepts in defusing destructive conflict
  • Allow organizations to benefit from a healthy, constructive conflict management approach
Who is this Program For?
  • Any person who wishes to enhance their conflict management understanding and skills

Course Accessibility
Individuals with disabilities are encouraged to participate in University of Kansas sponsored educational offerings. If you require a reasonable accommodation in order to participate in one of our online courses, please email or call 913-897-8530 at least 3 weeks prior to your anticipated start date.

Available sessions