This course develops communication theories and interpersonal skills essential for conflict resolution. Students strengthen durable skills such as collaboration, problem-solving, and emotional intelligence while learning to analyze, manage, and de-escalate interpersonal conflict. Content emphasizes ethical decision-making and the influence of culture, power, and emotion on communication.

Course Expectations:           

The microcredential requires approximately 45 hours to complete. Upon successful completion of all required assessments and achievement of established performance criteria, you will earn the microcredential and a verified digital badge.