Courses

Action research is a form of investigation designed to attempt to solve problems and improve professional practices by using systematic observations and data collection. Discover the features of action research and how to use the information it provides. This course is included in the Statistics for Decision-Making course.


April 1-26, 2024, Online Only
June 3-28, 2024, Online Only
Forget the fads and dump the buzz words. Take your knowledge of marketing to a new level. These advanced marketing concepts will enable you to develop more effective marketing campaigns and results. This course is included in the Integrated Marketing Certificate course.


April 1-26, 2024, Online Only
June 3-28, 2024, Online Only
How do you keep track of day-to-day financial transactions of a business? Learn how to understand the numbers and how to record every penny.


March 4-29, 2024, Online Only
ChatGPT (AI) is here to stay and is the future for writers and content creators. Don't be left behind! Learn how to incorporate the power of cutting-edge technology to gain ideas and inspiration, help write web content, and even create novels or scripts. In this beginner-friendly course, you will learn to register for a FREE ChatGPT account, input effective writing prompts to avoid nonsense responses, build creative content, and much more!


Saturday, March 9, 2024, Online Only
Whether you run your own business, run the family finances, or want to add to your job skills, this online certificate course will help you understand the bookkeeping process and how to keep your accounts accurately.
Registering for this certificate program will automatically enroll you in the three required courses: Understanding Debits and Credits, General Ledger and Month-End Procedures, and Closing Procedures and Financial Statements.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
September 3, 2024 to November 29, 2024, Online Only
Whether starting a business or growing the one you have, a business plan serves as a roadmap and can help secure needed funding. In this course, you evaluate the many aspects and potential hurdles of the business and build the Business Plan one step at a time.
This course is included in the Entrepreneurship Certificate course.


March 4-29, 2024, Online Only
The ability to communicate in writing is a critical skill in any business or workplace. Understanding the basic principles and steps used in writing reports and proposals will set you on the path to crafting effective professional business documents. This course is included in the Certificate in Business Writing course.


April 1-26, 2024, Online Only
June 3-28, 2024, Online Only
Cash is arguably the most important factor in business success. Discover your role as a non-financial manager in the cash flow process. This course is included in the Certificate in Accounting and Finance for Non-Financial Managers course.


March 4-29, 2024, Online Only
May 6-31, 2024, Online Only
Nearly every decision in the workplace relies on financial information in one way or another. Discover how understanding this information can help you make smart decisions about budgeting, setting goals and assessing performance within your area of influence.
Registering for this certificate program will automatically enroll you in the three required courses: Accounting and Finance for Non-Financial Managers, Cash is King, and Financial Analysis and Planning for Non-Financial Managers.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
Successful communicators in the workplace move forward, others move back. Enhance your career by improving this critical communication skill.
Registering for this certificate program will automatically enroll you in the three required courses: Business Writing, Effective Copywriting, and Writing News and Press Releases.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
Customer service is an essential part of any business or organization. As the use of technology increases, human interaction with customers becomes even more important. You can become an excellent service provider through this two-part online program.
Registering for this certificate program will automatically enroll you in the two required courses: Extraordinary Customer Service and Keys to Customer Service.


April 1, 2024 to May 31, 2024, Online Only
June 3, 2024 to July 26, 2024, Online Only
Whether you're a student or a professional, a career changer or a job seeker, this course will improve your grammar, punctuation, and writing skills without making you feel like you're back in eighth-grade English class. Registering for this certificate program will automatically enroll you in the three required courses: Word Level Grammar, Sentence Level Grammar, and Refining Your Writing.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
Discover advanced and new best practices in marketing, the changing field that now integrates traditional print marketing with digital marketing for even greater marketing success. Registering for this course will automatically enroll you in the three required courses: Advanced Marketing Concepts, Writing Marketing Copy, and Integrated Marketing Best Practices.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
Get hands-on experience with the most widely-used computer programs in the world, and take away the skills to create professional documents, presentations, and spreadsheets. Whether you're looking to enhance your current career or launch a new one, this program will equip you with the skills you need to succeed in today's digital world. Registering for this certificate program will automatically enroll you in the three required courses: Mastering Microsoft Excel, Mastering Microsoft Word, and Mastering Microsoft PowerPoint.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
Non-profits today need to be run like a business in many respects. You have competition, a need to generate income and a surplus, and staff need to be even more productive. Get the best training on revenue generation and program evaluation for non-profits with this course.
Registration for this certificate program will automatically enroll you in the two required courses: Revenue Generation for Nonprofits, and Program Evaluation for Nonprofits.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
Every business or organization needs project management. A good project manager can detect problems early for quick resolution, which can improve employee, customer and public confidence and attitude. Registering for this certificate program will automatically enroll you in the three required courses: Introduction to Project Management, Project Management Knowledge Areas, and Project Management Processes.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
QuickBooks Online is the leading online accounting platform, and is the preferred choice for small business managers, owners, bookkeepers, and accounting professionals. Get a comprehensive understanding of QuickBooks Online, then learn how to work with more advanced QuickBooks Online topics.
Registering for this certificate program will automatically enroll you in the two required courses: QuickBooks Online Level 1 and QuickBooks Online Level 2.


April 1, 2024 to May 31, 2024, Online Only
June 3, 2024 to July 26, 2024, Online Only
Communication in the workplace is more important than ever and critical to your career advancement and success. Discover skills and techniques you can study over the weekend and put to use on Monday morning!
Registration for this certificate program will automatically enroll you in the three required courses: Conflict Management, Negotiation: Get What You Want, and Using Personality Profiles for Better Work Performance.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
Working from home is here to stay. Discover how to communicate with and manage remote workers, one of the fastest-growing sectors of the workforce.
Registering for this certificate program will automatically enroll you in the three required courses: Remote Working and Communicating, Managing Remote Workers, and Remote Work Manager Practicum.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
Financial statements can help you measure performance, make improvements and set goals for your business, organization or home finances. Learn how to prepare these statements, close your books, and get ready for the next accounting period. This course is included in the Bookkeeping Certificate course.


April 1-26, 2024, Online Only
June 3-28, 2024, Online Only
Collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Explore the principles of collaborative management and gain insight on how to expand your collaborative skills for the success of your team or organization. This class is included in the Management Certificate course.


March 4-29, 2024, Online Only
May 6-31, 2024, Online Only
An average manager can spend more than 20 percent of their day engaged in or reacting to a conflict situation. No matter what your position, conflict management skills can positively correlate to higher earnings and promotion. This course is included in the Certificate in Workplace Communication course.


April 1-26, 2024, Online Only
June 3-28, 2024, Online Only
Educators and psychologists know that learning is significantly affected by factors such as stress, anxiety, self-image, cultural expectations and societal expectations. In this course, you will examine the factors that come together to create unique challenges to black students in the classroom, and explore ways in which teachers can minimize those challenges and support school success for all students.


April 1-26, 2024, Online Only
June 3-28, 2024, Online Only
Diverse organizations are found to be more creative, more productive, have higher levels of employee engagement, and experience lower rates of attrition. Diversity is also shown to return higher profits. Learn to appreciate and work effectively with diverse groups, and understand why diversity, equity, and inclusion are important to organizational success. This course is included in the Diversity, Equity, and Inclusion in the Workplace course.


April 1-26, 2024, Online Only
June 3-28, 2024, Online Only
Today, every school in America has students who have been diagnosed with ASD (Autism Spectrum Disorder) -- a neurological disorder on the autism spectrum. Examine strategies for working effectively with ASD students and parents to create the most positive learning environments for children and teens with ASD. This class is included in the Certificate in Learning Styles course.


March 4-29, 2024, Online Only
June 3-28, 2024, Online Only
Have you ever wondered what it takes to get to that next level in your career? Identify the skills that all great leaders possess. Discover how your image can determine where you go. This course is included in the Certificate in Leadership Development course.


April 1-26, 2024, Online Only
June 3-28, 2024, Online Only
Get a fundamental, yet advanced, introduction to eMarketing, including improving email promotions, analyzing your website traffic, and optimizing your presence on search engines.
Registering for this certificate program will automatically enroll you in the three required courses: Improving Email Promotions, Boosting Your Website Traffic, and Online Advertising.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
To improve diversity, achieve equity, and foster inclusion, one must be intentional, consistent, and courageous. This Certificate program focuses on improving cultural competence and encourages continuous learning. Registering for this certificate program will automatically enroll you in the three required courses: What is DEI?, Inclusive Communication, and DEI and Organizational Success.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
Whether you are sending out a press release, communicating internally with a memo, or promoting your skills online or in a letter, strong writing skills are the key to success. Learn how to avoid the common writing mistakes that can hold you back.
This course is included in the Certificate in Business Writing course.


March 4-29, 2024, Online Only
May 6-31, 2024, Online Only
Starting a business is something that all of us have thought about at one time or another. Everyone wants to be their own boss. Yet statistics show that most businesses fail within the first five years. This course provides insight into the characteristics, knowledge and skills needed to become a successful entrepreneur.
This course is included in the Entrepreneurship Certificate course.


April 1-26, 2024, Online Only
June 3-28, 2024, Online Only
To succeed in today's marketplace, entrepreneurs must know how to effectively market their product or service. This course offers you a step-by-step approach to attract and keep customers, all within a realistic budget.
This course is included in the Entrepreneurship Certificate course.


April 1-26, 2024, Online Only
June 3-28, 2024, Online Only
Boost your chances of success for your new or small business and reduce your risks. Get the latest on planning your business, brainstorming business ideas, and a checklist for going into business.
Registering for this certificate program will automatically enroll you in the three required courses: Entrepreneur Boot Camp, The Business Plan, and Entrepreneurial Marketing.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
Evaluation research can give you and your organization a systematic assessment of the value of resources and time you commit to a project, product, or specific goal. It can determine whether or not a process has achieved a goal or yielded the desired results. This course is included in the Statistics for Decision-Making course.


March 4-29, 2024, Online Only
May 6-31, 2024, Online Only
We all know good customer service is important, but what makes it truly extraordinary? Discover how easy it is to tweak ordinary customer service into an experience that will keep customers coming back. This course is included in the Certificate in Customer Service course.


March 4-29, 2024, Online Only
Take the mystery out of money matters! Build on your understanding of financial concepts and information found on your organization's reports. This course is included in the Certificate in Accounting and Finance for Non-Financial Managers course.


April 1-26, 2024, Online Only
General ledgers are all about balance. In this online course, you'll learn how to post journal entries and make sure your general ledger balances at the end of the month. This course is included in the Bookkeeping Certificate course.


March 4-29, 2024, Online Only
Respectful communication in the workplace encourages a cohesive collaborative environment, prevents inefficiencies, and ensures the right information gets to the right person at the right time. Explore how communication differs across cultures, and understand how communication can impact relationships with others in both positive and negative ways. This course is included in the Diversity, Equity, and Inclusion in the Workplace course.


March 4-29, 2024, Online Only
Discover the emerging field of integrated marketing. What is its purpose? What makes it unique? What are "the hot 5" digital marketing methods, and why do they work? What methods will work best for you? This course is included in the Integrated Marketing Certificate course.


April 1-26, 2024, Online Only
What goes into building a great social network? How do you select the right tool for your business? What is Ning? How do you know where to spend your time? What's next? Or are you still working on last year's trends? This course is included in the Social Media for Business Certificate course.


April 1-26, 2024, Online Only
Having good project management skills is one of the fastest paths to promotion in many organizations. Go through the basics of creating a project in this online course. This course is included in the Certificate in Project Management course.


April 1-26, 2024, Online Only
Create a new leadership skill that will last a lifetime, and outlast industry and career changes. Come away with both the conceptual tools and a new leadership approach to move from dreams to reality for your organization, and your career.


April 1-26, 2024, Online Only
Good customer service skills can have a powerful impact on your life as well as your career. Discover how to avoid customer turnoffs and what it takes to consistently deliver great customer service. This course is included in the Certificate in Customer Service course.


April 1-26, 2024, Online Only
Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, and addressing challenging goals. This course is included in the Certificate in Leadership Development course.


April 1-26, 2024, Online Only
Discover the keys to effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through the use of the DiSC personality profile (included). This class is included in the Management Certificate course.


April 1-26, 2024, Online Only
Nothing creates success like a solid foundation. Discover the keys to effectively managing your employees. Explore how to engage and motivate employees, how to expand your collaborative skills, and what motivates each generation at work. Registering for this certificate program will automatically enroll you in the three required courses: Management Boot Camp, Collaborative Management, and Managing Generations in the Workplace.


April 1, 2024 to June 28, 2024, Online Only
Each generation has different expectations and styles of work in the workplace. Explore the characteristics of Boomers, Gen Xers and Gen Yers, their motivations and what messages they value. Then identify practical how-to tips and techiques for managing them. This class is included in the Management Certificate course.


April 1-26, 2024, Online Only
You cannot manage remote workers like you manage in-office workers. But you can manage remote workers better, with greater productivity and efficiency. Discover the keys to successful managing in the new workplace of the 21st century. This class is included in the Managing Remote Workers Certificate course.


March 4-29, 2024, Online Only
Social media can help you develop a two-way communication and marketing strategy for your business or organization. Find out which platform will work best for you. This course is included in the Social Marketing for Business Certificate course.


March 4-29, 2024, Online Only
Examine the life of an Excel worksheet and workbook, from creation to presentation. This course is included in the Certificate in Mastering Excel and the Certificate in Mastering Computer Skills for the Workplace courses.


April 1-26, 2024, Online Only
June 3-28, 2024, Online Only
Master the tools and techniques that turn humdrum slides into dynamic presentations that will captivate your audience. With hands-on practice and real-world examples, learn design principles and multimedia elements such as images, videos, and charts that elevate your delivery to the next level. This course is included in the Certificate in Mastering Computer Skills for the Workplace course.


April 1-26, 2024, Online Only
June 3-28, 2024, Online Only
Master the art of document creation and take your professional skills to the next level with Microsoft Word, which is essential for success in the modern business world. Discover how to format text, paragraphs, images, and pages with ease. This class is included in the Certificate in Mastering Computer Skills for the Workplace course.


March 4-29, 2024, Online Only
May 6-31, 2024, Online Only
Video marketing is a hot marketing trend. When done correctly, video can tell a story, and stories connect with people. Learn how to turn that connection into a positive outcome.
Registering for this certificate program will automatically enroll you in the two required courses: YouTube for Business, and Video Marketing.


April 1, 2024 to May 31, 2024, Online Only
June 3, 2024 to July 26, 2024, Online Only
Negotiation and bargaining skills are useful in everyday life as well as in business and the workplace. Discover your natural bargaining style and learn how to balance firmness and flexibility to get the best outcome. This course is included in the Certificate in Workplace Communication course.


March 4-29, 2024, Online Only
Get the keys to making online advertising work for you and your organization or company. Learn how to target local audiences, use Facebook advertising, and how to determine the demographics of people you want to reach! This course is included with the Certificate in Digital Marketing course.


April 1-26, 2024, Online Only
Enhance your understanding of program evaluation within the nonprofit context. Find out how to improve your evaluation planning, data collection, data analysis, and data use. Special attention will be paid to the real-world challenges that organizations may face when conducting evaluation, including staff time, costs, and reporting evaluation results to funders. This class is included in the Certificate in Non-Profit Administration course.


April 1-26, 2024, Online Only
The knowledge areas covered in this course support the Project Management Processes. Explore these areas including communication, cost, scope, quality, human resources, risk and procurement. This course is included in the Certificate of Project Management course.


April 1-26, 2024, Online Only
The basic information in this online course will assist you in learning the beginnings of Project Management, whether you are interested in a project management field or for use in your current line of work. Come away with a solid foundation of the five processes to use when any type of project occurs in your employment arena. This course is included in the Certificate in Project Management course.


March 4-29, 2024, Online Only
Get a comprehensive understanding of QuickBooks Online, one of the most popular cloud-based accounting programs and preferred choice for small business managers, owners, bookkeepers, and accounting professionals. In four hands-on units, you will learn how to use QuickBooks Online to enter sales and purchases, receive and make payments, and add inventory. This course is included in the Certificate in QuickBooks Online course.


April 1-26, 2024, Online Only
Move on to work with more advanced QuickBooks Online topics. Increase your abilities with such skills as how to customize settings, banking, credit cards, foreign currencies, statements for debt collection, using tags, and projects. This course is included with the Certificate in QuickBooks Online course.


March 4-29, 2024, Online Only
Working remotely does not make you an expert on remote work. Discover the 5 bad habits too many remote workers and their managers acquire from lack of experience, tools, and expertise. Come away with a deeper understanding of this enormous industrial and cultural shift going on in the workplace and in society. This class is included in the Certified Remote Work Manager course.


April 1-26, 2024, Online Only
Build revenue streams for your non-profit organization. They are essential not only to keep your doors open, but also to expand your services. Discover basic concepts that will yield greater revenue results. After taking this course you will have the knowledge to improve your revenue generation and generate a better surplus. This class is included in the Certificate in Non-Profit Administration course.


April 1, 2024 to May 31, 2024, Online Only
June 3, 2024 to July 26, 2024, Online Only
You see social media every day -- Facebook, Twitter, YouTube, LinkedIn, blogs, and vlogs. And you see all kinds of businesses using it to advertise. Why aren't you?
Registering for this certificate program will automatically enroll you in the three required courses: Introduction to Social Media, Integrating Social Media in Your Organization, and Marketing Using Social Media.


April 1, 2024 to June 28, 2024, Online Only
June 3, 2024 to August 30, 2024, Online Only
Good communication is an essential part of healthcare today. This Spanish class -- designed specifically for healthcare professionals -- will give you the skills you need to effectively communicate with Spanish-speaking patients.


April 1, 2024 to May 31, 2024, Online Only
June 3, 2024 to July 26, 2024, Online Only
Improve your decision-making success with an advanced practical how-to process for gathering statistics. Design effective surveys. Road test evaluation research, and discover the features of action research and how it can be directly applied to answer questions and solve problems in your business or workplace.
Registration for this certificate program will automatically enroll you in the three required courses: Statistics for Decisions Using Surveys, Evaluation Research, and Action Research.


April 1, 2024 to June 28, 2024, Online Only
Improve your ability to develop and deliver statistics for decision-making by improving your skills in conducting reliable surveys. Help your organization design practical surveys to improve business and workplace effectiveness. This course is included in the Statistics for Decision-Making course.


April 1-26, 2024, Online Only
Your employees are your most valuable resources! Even experience supervisors and managers will discover something new and practical in this online course.


There are no sessions available at this time.
Click here to be notified when this session is scheduled again.
Every financial transaction falls into one or more of five categories involved in bookkeeping. Learn how to create a chart of accounts to meet your needs, as well as double-entry bookkeeping and the process of recording debits and credits. This course is included in the Bookkeeping Certificate course.


April 1-26, 2024, Online Only
Understanding yourself and others increases your overall effectiveness at work, at home, and in all your relationships. Learn how to communicate effectively with all personality styles. This course is included in the Certificate in Workplace Communication course.


April 1-26, 2024, Online Only
Sight, sound, and motion are much more compelling than static words on a page. Discover how to use simple online video to quickly bond with your viewer, drive traffic to your website, boost business, and build brand awareness. This course is included in the Mastering Video Marketing Certificate course.


April 1-26, 2024, Online Only
Understanding diversity, equity, and inclusion is critical to the professional success of any individual or team. This course will differentiate diversity, equity, inclusion, and justice. This course is included in the Diversity, Equity, and Inclusion in the Workplace certificate course.


April 1-26, 2024, Online Only
Discover the keys to tapping into your reader's emotions, whether writing for email promotions, website, or print marketing. Explore sentence construction and pitfalls, as well as words to avoid! Uncover no-nonsense tips for creating copy that will draw your readers in.


March 4-29, 2024, Online Only
Getting the word out is an essential activity for every business or organization. Being able to write a good news story, press release or publicity notice is a skill that can set you apart in the workplace!
This course is included in the Certificate in Business Writing course.


April 1-26, 2024, Online Only
Did you know YouTube is the second largest search engine? Discover the power of video for your organization, and how to use video as a marketing tool to reach and serve more people. This course is included in the Mastering Video Marketing Certificate.


March 4-29, 2024, Online Only
In the third course of this certificate series, you will master what you need to know and document your achievement. You will review materials from the first two courses, have weekly one-to-one communication with your instructor, and create a plan for your next level of managing remote work. This course is included in the Certified Remote Work Manager course.


April 1-26, 2024, Online Only
June 3-28, 2024, Online Only