Course Detail: CEPD-SCF2OL - SCPro Fundamentals Certification: Customer Service Operations

CSCMP: Council of Supply Chain Management Professional 
SCPro Fundamentals Certification

SCPro Fundamentals. One of the unique characteristics of the SCPro Fundamentals program is its flexibility. For example, a student interested in the procurement area can take just the Procurement track and earn certification in Supply Management and Procurement.  The Common Learning Blocks (CLBs) were developed to provide the end-to-end supply chain overview to accompany the content in each Certification Track.

The Common Learning Blocks preface each Certification Track and provide basic information about the field of Supply Chain Management. It is highly recommended that both the Common Learning Blocks and Certification Track materials are thoroughly reviewed and studied prior to taking the SCPro Fundamentals Certification examination. Content covered in both the Common Learning Blocks and the certification track will be included on the SCPro Fundamentals Certification examination. 

Global Supply Chain Management Training
A CSCMP Supply Chain & Logistics Program providing cost-effective, foundational knowledge to advance the skills of your supply chain work force. Virtually every function that creates value in a company is touched by its supply chain. Ensuring your professionals understand the integrated end-to-end supply chain is a real competitive advantage. SCPro Fundamentals prepares entry and mid-level team members to compete in today's global marketplace. Achieving supply chain excellence is two-fold. Finding and implementing a cost-effective training curriculum and identifying and positioning the right talent. SCPro Fundamentals is tailored for these needs.

Choose The Track That Meets Your Needs
SCPro Fundamentals offers your business a comprehensive program to assess and train your supply chain team to operate at the highest level of effectiveness. The program offers 8 training certification tracks that can be taken individually or in combination with other tracks to increase expertise:

Customer Service Operations - SCF2 
Customer service operations is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. When properly implemented, customer service can be an enabling process and strategy to create customer satisfaction which, in turn, creates pleased and loyal customers. Maintaining these relationships is key for continued sales and repeat business. To provide customer satisfaction at every level, customer service should be embedded in the culture of the organization and needs to be the responsibility of every employee.
This certification track discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns.

Or Choose one of these, click link below to register:

SCPro Fundamentals Certification
Training Classes: 100% Online
Time Commitment: 4-6 weeks per track, Class: $350, per track, Exam Fee: included 

 Session Information: CEPD-SCF2OL-24SP1

Schedule: Start this course anytime!
Times: 12:00am-11:59pm CST
View Full Schedule  View Full Schedule  |   Add to my Calendar  Add to my Calendar
View Full Schedule
Add to my Calendar
SCPro Fundamentals Certification - Customer Service Operations : $350.00

Facility Detail

Online Self-Paced Via Black Board
1 University Parkway
University Park, IL 60484