Conflict Management Overview

Upcoming Micro Courses

Micro Courses

In this micro course, you will assess your own conflict management style and develop the ability to identify others' conflict management styles, so that you can successfully apply conflict resolution approaches in your everyday life and work. You will also develop your own personal conflict resolution toolkit that you can apply immediately in your workplace.


August 1-28, 2021, Online
April 1-28, 2022, Online
In this micro course, you will learn strategies to prepare yourself to be compassionate, curious and confident to hold ANY conversation. By using the skills and techniques you will learn in this micro course, you can create opportunities for others to respond more favorably to feedback, turn conflict into opportunity, and foster creativity and problem-solving in the workplace or in your personal life.


October 1-28, 2021, Online
February 1-28, 2022, Online
We are all influenced by the culture(s) in which we live, but we do not often think about how this impacts our interactions with others. In this micro course, you will reflect on your own "cultural background", including your values and communication styles, and you will come away with skills and strategies that will help you effectively navigate interactions with your colleagues, clients, and others you encounter daily.


February 1-28, 2022, Online
The most successful and self-fulfilled people are not necessarily the smartest ones, but the ones who understand and apply emotional and social skills. In this micro course, you will learn how self-awareness, self-regulation, empathy and motivation are driven by our biology and affect our personal and work lives.


December 1-28, 2021, Online
The Enneagram is an ancient tool with a modern application. The Enneagram can help you understand your own and others' strengths, skills, fears, and motivations. Applying insights from the Enneagram enhances our ability to bring our best selves to our lives and work and to transform our relationships with others. Learn your personal Enneagram type and come away with tools and insights tailored to you that will help you grow professionally and personally.


August 1-28, 2021, Online
October 1-28, 2021, Online
February 1-28, 2022, Online
In this micro course, you will come away with a wide range of strategies for fostering an inclusive culture in your company or organization, or within your department or team. Every workplace or group has diversity, since diversity takes many forms. Learning to value and celebrate the diverse identities and perspectives of others is a crucial component of creating a winning workplace or team.


March 1-28, 2022, Online
"Diversity and Inclusion" is a hot topic in many organizations, but oftentimes it is difficult to move "beyond the buzz words" to action that helps individuals gain a deeper understanding of themselves and of the people with whom they work. In this micro course, you will explore factors that affect your conscious and unconscious thoughts and develop strategies for building empathy and reducing bias in your workplace.


August 1-28, 2021, Online
April 1-28, 2022, Online