This 3-day class is practical, engaging, and relevant for new supervisors and for experienced leaders seeking to update and refresh their skills. Participants attend class with supervisors from other public service organizations in a classroom structured to support learning not just from the instructors, but also from one another. This course is designed to make sure participants walk away with enhanced skills and new strategies to manage staff effectively, whether they're new to a supervisory role or have held those responsibilities for years.

Concepts and topics include:

• Coaching and Motivation  
• Delegation 
• Managing Conflict 
• Leading Diverse Teams 
• Leadership Styles 
• Performance Management and Evaluation 
• Transitions and Changes 
• Human Resources Policies for Supervisors 
• Managing Up 
• Customer Service in the Public Sector