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Course Detail: LEAD-9022 - Crisis Prevention and De-escalation in the Workplace

This workshop provides an overview of crisis prevention, de-escalation, and conflict resolution, emphasizing their critical role in maintaining a safe work environment. Participants will learn how these techniques can reduce the risk of workplace violence, including incidents that may lead to bodily harm, injury, or fatalities.

Course Objectives:

Understand the differences between crisis prevention, de-escalation, and conflict resolution.
Explore the key components of each approach.
Learn how to apply the appropriate techniques in specific workplace scenarios to enhance safety and prevent escalation.

Class note: Use code summer25 to save up to 50% through an Illinois Community college grant.