Calling all caregivers! Have you ever wondered how to protect and promote the rights and quality of life for your loved ones residing in long-term care facilities? This session will provide you with an overview of the knowledge and tools needed to advocate for those you care about. The Ombudsman Program in Kankakee, Will and Grundy counties strives to protect the rights of those who reside in long-term care facilities. You'll learn about resident rights, involuntary discharges, the role of representatives, and when to call the program.