Training Plan Overview: Goals: 1) Continue team development - understand communication styles 2) Develop skills for having tough conversations with supervisors and coaching them 3) Learn an 8 step coaching model to use with others to increase performance/productivity 4) Focus on interviewing and identifying cues (verbally and non-verbally) that lead to successful placement. Day #1: Communication Team Building Focus: styles of communication during conflict, interviews, and team building What colors is your communication - determining best ways to communicate with people based on their communication color and 6 hats of decision making Best ways to approach conflict and tough talks based on the colors matrix - asking high impact questions and empathetic listening as well as establishing boundaries What to watch for in interviews (NLP) verbally and nonverbally Skill Practice: 3 Minute Interview with different communication styles 1) Whats best way to communicate 2) How do they handle conflict 3) Assertive, Aggressive, Passive Aggressive 4) Body Language Day #2: Coaching & Accountability Focus: Teaching the 8 step model and discussing motivational interviewing/change management in staff Overview the process - what is the difference between training, mentoring and coaching Exercise: Juggle Balls - teach, mentor, coach Skill practice: Scenario cards?.using the 8 step model have a coaching discussion with supervisor, manager, staff, colleague. 

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