Emotional Intelligence (EI), or better yet, emotional and social effectiveness, is based on the set of behavioral skills that enables us to consistently engage, influence and motivate ourselves and one another. Leaders and employees with high emotional and social effectiveness (ESE) are 27% to 45% more successful and more resilient than those who are only technically qualified. EI is based on such competencies as respecting yourself, persistently working to achieve your full potential, valuing and motivating others, and engaging creatively when conflict happens. Learn to identify and develop these competencies in yourself and others.

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