Micro Course Detail: CMSP180 - Courageous Conversations

When using the phrase, "Courageous Conversations," most people associate it with an unmet need or conflict. We struggle to approach a supervisor to explore a promotion, a raise, or an alternative work arrangement. We worry about how to give feedback to others and how to respond when feedback is given to us. And most of us tend to avoid conversations that involve conflict, e.g. informing a supervisor the workload among your team in imbalanced or telling a co-worker that his/her perfume, cologne, or body spray is too strong.

 

In this micro course, you will learn strategies to prepare yourself to be compassionate, curious and confident to hold ANY conversation. Additionally, you will learn to re-frame perceived conflict into an opportunity to improve both your own behaviors and those of others.

 

After successfully completing this micro course, you'll be able to: 


- Develop the skills required to participate in courageous conversations

Improve levels of confidence for engaging in courageous conversations
Create opportunities to engage in courageous conversations within the workplace, including "managing up," supporting peers, and engaging those you supervise.

 

Micro Course Outline:

Unit 1

3-Level Listening
Active Listening
Replace Judgement for Curiosity

Unit 2

Effective Feedback
- Judgmental or Curiosity
Feedback for Motivation             

Unit 3

Difficult Conversations in the Workplace like:
Dealing with Office Gossip
- Tardiness and Appearance
Personal Challenges
Delivering Bad News
Troublesome Social Media Presence
Managing Up
Finding Your Voice

This micro course is 100% online, features 15 hours of engaging content, and is self-paced over 4 weeks (September 1-28). You will receive access to the micro course on September 1, but you are free to work through the material when it works best for your schedule. Micro course registration ends Monday, August 31.


Available Sessions

Currently this micro course has no session offerings.
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