Required Hrs/Elective Hrs: 30/6
This certificate program provides supervisors and managers with practical skills for the day-to-day responsibilities of managing staff. Topics include techniques for communicating expectations to employees, giving performance feedback, and getting your own job done while leading others. This program is designed for entry- to mid-level supervisors and managers, small business owners, technical staff, and individuals interested in leadership roles. We recommend that students start the supervision program with Stepping Up to Supervisor followed by Using Feedback Effectively.
|Stepping Up to Supervisor|
|Using Feedback Effectively|
|Delegating: Accomplishing Results Through Others|
|Coaching to Enhance Performance|
|Dealing with Poor Performance|