Course Detail: P_USINGFEED_ONLINE - Using Feedback Effectively - Online
Contact Hrs/CEUs: 6/0.6
Giving feedback is a necessary and important part of workplace relationships, whether you are working with a peer, manager, staff member or customer. Learn how to turn a situation that many times ends in defensiveness or anger into a positive conversation that strengthens the working relationship and contributes to increased productivity.
Differentiate between fact and opinion
Avoid using verbal hooks that lead to defensiveness and anger
Respond to challenging rebuttals and diffuse tension
Stay focused and on-track during the feedback conversation
We recommend, but it is not required, that students start the supervision program with Stepping Up to Supervisor followed by Using Feedback Effectively. This course is part of the Certificate Program in Supervision.
Who Should Attend?
This program is designed for entry- to mid-level supervisors and managers, small business owners, technical staff, and individuals interested in leadership roles.
The registration fee includes all materials.
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