Contact Hrs/CEUs: 6/0.6

Making the transition from staff member to supervisor can be challenging. This course is designed to address some of those unique challenges. Through self-assessment and case studies, participants will determine their preferred supervisory style and identify ways to modify it to bring out the best in others.

Learning Objectives:

• Communication strategies to enhance your confidence, assertiveness, and influence

• How your supervisory style affects others and how modification may achieve better results

• How to deal with passive-aggressive or resistant employees

• Interpersonal techniques that pinpoint the "real" issues in resolving conflict

We recommend, but it is not required, that students start the supervision program with Stepping Up to Supervisor followed by Using Feedback Effectively. This course is part of the Certificate Program in Supervision.

Who Should Attend?

This program is designed for entry- to mid-level supervisors and managers, small business owners, technical staff, and individuals interested in leadership roles.

The registration fee includes all materials.

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