Course Detail: WTTG023 - Managing Customer Service

The Managing Customer Service 100% online, 6 to 8-week instructor-led course teaches students how to correctly anticipate customer's needs and bring out the best in those who work with you. After successful completion, student know dynamite methods to bring out the best in themselves and their employees; can measure customer service outcomes; evaluate the needs of their customers; review data to measure current customer service; build on service policies; and communicate to resolve complaints and build long-lasting customer service programs. For more information and to register, click this link:

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