Course Detail: WTPI171 - Achieving Success with Difficult People

The 100% online, instructor-led Achieving Success with Difficult People course teaches students how to interact with anyone with skills to meet the student's needs and protecting the dignity and rights of others to achieve more cooperative relationships. Upon successful completion, students can see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests; learn to approach difficult situations by answering the questions: who? what? where? when? how? and why?; understand who their difficult people are, what they're like, how you react to them, and their response to your actions; practice analyzing interactions with people they share space with; learn to read identifying characteristics; and choose appropriate reactions to their behaviors.For more information and to register, click this link:

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