Instructor: Shannon Roberts

Shannon Roberts
Biography: I first started working at a chiropractic office part-time while in high school. I was hired as a Therapy Assistant and quickly transitioned to front desk.  By graduation I was responsible for the afternoon front desk, including closing the clinic, balancing over-the-counter collections, and balancing patient accounts.  In 1993 I was hired as an Office Manager, responsible for all billing, collections, coding, and aging.  As an Office/Billing Manager my overall experience includes, but is not limited to billing, coding, collections, aging, credentialing, and ongoing education in those areas for practices including single doctor, multi-doctor, multi-discipline, multi-location, and new build.

Classes by this instructor


Reading an EOB (Explanation of Benefits), via electronic remit or paper EOB, can sometimes feel like interpreting a foreign language.
Webinar, 1 CE Hour, October 21, 2021 12:15pm-1:15pm CST