Training Information: CED-0579 - Customer Service Excellence

Move beyond the standard customer service training and get recognized for implementing and achieving guest service best practices.

This entry-level training is excellent for those new to guest service roles or seasoned front-line staffers looking for a refresher.

Participants can earn the Certificate of Customer Service Excellence from the American Hotel and Lodging Association upon successful completion of the training and assessment. 

Course Resources
Please contact Ann Nygard for any additional information and/or questions.

Available Sessions