Course Detail: CE-2153 - Customer Service Programs in association with NBAA [CE 2153]

Businesspeople talking on runway in front of private jet


Embry-Riddle Aeronautical University's (ERAU) Customer Service Programs is designed for corporate flight department employees who maintain cabin information systems and passenger service items in accordance with manufacturer's specifications and pertinent regulations in order to ensure reliability, comfort, and effective service. Course content also examines measuring customer expectations and satisfaction levels. This course is part of Embry-Riddle's Corporate Aviation Management Certificate (CAMC) program.

This course awards 1 Continuing Education Unit upon completion. (CEU)

Who Should Attend

Since aviation management affects every individual and department, professionals working in various capacities across the aviation industry can benefit from this knowledge including:


Course Objectives

This course is currently pending approval for satisfaction of NBAA AF4 Learning Objective.

Upon completing the course, students should be able to demonstrate a comprehensive and broad-based understanding of the following topics:

    Businesspeople consulting in FBO terminal waiting area
  • Customer characteristics, desires, and needs
  • Passenger service components
  • Basic operational capabilities of equipment, and its use in various environments
  • Options available to conduct business using the best types of communication and information systems (e.g., video conferencing, in-flight internet)
  • Cabin security protocols
  • Standard operating procedures and practices
  • Applicable regulation requirements

Course Information

This is an online asynchronous instructor facilitated course with weekly modules and assignments, but no scheduled meeting times. Students should plan to spend approximately 10-15 hours per week working through the course. Coursework is web-based with no additional software required, although a reliable internet connection is recommended. All courses open 48 business hours in advance of each start date, and must be completed by their scheduled end dates. Digital certificates are available upon successful completion of individual courses. Printed certificates are mailed only upon completion of a full certificate program.

 Session Information: W0924-CE2153-V1

Schedule: 09/01/24 and ending on 09/28/24
Customer Service Programs : $400.00

Facility Detail

Online Course
ERAU Worldwide Campus
Online, FL 00000
(386) 481-9070