Course Detail: LGM-104 - Operations Management in association with IATA [LGM 104]

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The course is a detailed study of managing the operations in both the manufacturing and service organizations. Extensive discussion on all three levels of planning including, operational, tactical, and strategic are covered along with the different problems encountered by the supply chain managers and potential approaches to deal with those problems are explained. The course also includes some of the emerging technologies that can assist the supply chain managers in their decision making.

What You Will Learn

Upon completing the course, students should be able to demonstrate a comprehensive and broad-based understanding of:

  • The role of operations management in organizations
  • The various decision-making techniques used by operations managers for strategic planning
  • The various decision-making techniques used by operations managers for tactical planning
  • The various decision-making techniques used by operations managers for operational planning
  • Topics or issues of significance to some aspect of operations management

Key Topics

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  • Processes, Systems, and Models for Operations and Supply Chain Management
  • Supply Chain Strategy
  • Sourcing Strategy
  • Production Strategy
  • Facility Location
  • Transportation and Distribution Network Design
  • Layout Planning
  • Demand Forecasting
  • Production and Material Requirements Planning
  • Inventory Management
  • Scheduling and Routing
  • Supply Chain Risk Management and Resilience
  • Digital Supply Chain, Smart Operations, and Industry 4.0

Who Should Attend

This course is recommended for:

  • All sales and marketing staff of cargo agents and air freight forwarders (consolidators)
  • Sales, reservations, and acceptable staff of airlines, airport handling, and surface transportation companies
  • Shipping department staff of manufacturers, wholesalers, importers, and exporters
  • Junior and middle management staff of cargo agents, airlines, and manufacturers who wish to attend or refresh their knowledge of current international air cargo rating procedures
  • Anyone wanting to update their knowledge of air cargo acceptance and rating procedures, or to enter the field of supply chain management

Certificate Awarded


Course Format

This is a 100% online asynchronous self-paced course. Coursework is web-based with no additional software required, although a reliable internet connection is recommended. This course requires approximately 45 hours of study to be completed within 12 months of the purchase date (enrollment validity). After the enrollment validity expires, students will not have access to the course content and will not be able to take the exam.

Student performance is assessed by an examination. Please refer to the Exam Information below for more details.

Exam Information

The exams for this course are online and contained within the course itself. This course consists of six quiz exams, one per module. Once an exam is opened, it must be completed in the time allotted. Work cannot be saved and completed later. Students should schedule enough time to complete each exam without interruption. The timer will continue, and the exam will automatically submit after the allotted time expires. For technical difficulties, please contact the ERAU Worldwide Office of Professional Education.

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  • Exam method: Online exam
  • Exam format: Multiple-choice questions
  • Number of questions: 20
  • Time allowance: 30 minutes
  • Passing grade: 70% correct answers
  • Number of exam attempts: 3

  • Available Sessions