Creating a workplace where everyone feels respected, valued, and able to contribute strengthens teams and drives performance. This session highlights how effective organizations cultivate inclusive practices that support collaboration, trust, and engagement across diverse teams. Participants will explore practical approaches to recognizing bias, building cultural awareness, and fostering inclusive interactions-internally and externally. Leave with actionable strategies to support a respectful and high-performing team environment.

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Workplaces are constantly shifting through new systems, changing priorities, staffing changes, and evolving expectations. This workshop helps participants stay focused, flexible, and productive when work feels uncertain. Participants learn practical strategies for responding to change, resetting priorities, communicating what they need, and adapting in ways that support both performance and resilience.

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Wednesday, November 4, 2026, LLCC-Medical District Room 202

Communication drives workplace engagement. In this session, get more strategic about communication as a professional skill. Tune into your personal communication style and compare it to that of your peers, supervisors, and customers. Learn how to customize your approach and get the best results. Understand what to get right in managing in-person, written, and digital interactions to prevent conflict and promote productivity. Leave with new methods for connecting to others at work and contributing as a high-performing employee.

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Thursday, November 12, 2026, LLCC-Medical District Room 202

Conflict is part of managing people. The real issue is not whether conflict happens, but how quickly and skillfully you respond when tension starts to rise. This interactive workshop helps you recognize early warning signs, stay grounded under pressure, address issues directly, and use practical communication techniques that reduce defensiveness and move conversations toward resolution. Participants will practice handling common workplace situations involving performance concerns, tone problems, frustration, resistance, and emotionally charged interactions. This workshop is grounded in de-escalation principles, conflict psychology, and communication strategies that help you protect relationships while still holding standards.

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Thursday, October 22, 2026, LLCC-Medical District Room 202

Stressors at work create opportunities to rethink our responses and habits. In this session, identify challenges in your professional life and what contributes to them. Adopt strategies such as a proactive mindset and what-if thinking to anticipate problems before they arise. Grow your emotional intelligence to improve encounters with peers, supervisors, and customers. Explore how attending to your whole self affects your professionalism and career path. Leave with an action plan that promotes resilience in the face of workplace demands.Participants are strongly encouraged to register early-at least one week before the class start date-to secure a seat, as many classes fill quickly. Classes may be cancelled due to low enrollment, and early registration can make the difference.

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The OSHA 30-Hour General Industry course is a comprehensive, 30-hour training program designed for supervisors and safety staff to learn about hazard recognition, avoidance, abatement, and prevention. It covers OSHA safety standards under 29 CFR 1910, focusing on workplace safety, worker rights, and employer responsibilities. Official OSHA DOL Card issued upon successful completion.

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July 22-30, 2026, LLCC-Jacksonville Room 1116

A true professional adds value to their organization. In this session, cross-check your professionalism against best practices. Learn how to positively influence coworkers and customers, relate to diversity, and adapt to various work environments. Understand how to use feedback to improve performance and be seen as a problem-solver. At the end of the session, you will have new tools that help you contribute to a healthy and positive workplace. Participants are strongly encouraged to register early-at least one week before the class start date-to secure a seat, as many classes fill quickly. Classes may be cancelled due to low enrollment, and early registration can make the difference.

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Small workplace problems can quietly drain time, energy, and productivity. Unclear handoffs, repeated mistakes, missing information, slow approvals, and outdated processes often lead to frustration, rework, and delays.This interactive workshop gives employees at all levels a practical approach for identifying everyday problems, thinking through what is causing them, and finding realistic solutions. Participants will learn how to separate symptoms from root causes, communicate problems clearly, and suggest improvements that make work easier, faster, and more effective.Through discussion, workplace examples, and hands-on activities, participants will practice turning common frustrations into practical next steps. This session is designed for employees, team leads, supervisors, and anyone who wants to contribute to better processes, stronger communication, and improved results at work.

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Thursday, September 17, 2026, LLCC-Medical District Room 202

Generational differences often surface in communication, feedback, technology use, and workplace expectations. When left unaddressed, those differences can create friction-but when handled well, they can strengthen collaboration and team performance. This interactive workshop gives participants practical tools to work more effectively across generations. Through discussion, scenarios, and applied activities, participants will identify common tension points, challenge assumptions, and practice strategies that improve communication, trust, and collaboration. The session emphasizes real-world approaches participants can use immediately to build stronger teams and more effective working relationships.

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Wednesday, September 30, 2026, LLCC-Medical District Room 203

In today's always-on work environment, it's easy to stay busy without making real progress. This interactive course facilitated by a Certified 7 Habits Trainer introduces a proven framework for personal and professional effectiveness based on Stephen R. Covey's timeless principles. Participants will learn practical tools to shift from reactive habits to proactive leadership, clarify priorities through a personal mission statement, and strengthen time management using the Time Management Matrix. The session also builds relationship and teamwork skills through Win-Win thinking, empathetic communication, and collaboration while reinforcing sustainable performance through "Sharpen the Saw" strategies that help prevent burnout.

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Tuesday, October 6, 2026, LLCC-Medical District Room 202

Boost your value at work by being seen as an effective problem-solver. In this session, explore the skills and strategies behind critical thinking - what it is and how to show it. Practice the ability to adopt multiple perspectives, analyze different data, and tackle complex issues collaboratively. Explore techniques for evaluating solutions and communicating them to key stakeholders. Walk away with confidence that you know how to generate improvements to benefit yourself, your team, and the organization.

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Inclusive and cross-generational workplaces are today's professional norm. In this session, assess your customer-centricity and learn how to maintain and improve trust. Expand communication skills, including the use of technology, to serve internal and external customers equally well. Learn recovery steps that rebuild customer loyalty. Leave ready to provide professional customer service excellence regardless of title or industry. Participants are strongly encouraged to register early-at least one week before the class start date-to secure a seat, as many classes fill quickly. Classes may be cancelled due to low enrollment, and early registration can make the difference.

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Click here to be notified about the next scheduled program.