Conflict is inevitable in the workplace and in everyday life. What defines strong leaders, effective teams, and healthy cultures is not the absence of conflict, but the ability to navigate it with skill, awareness, and intention.From Tension to Trust: Conflict Management Through Emotional Intelligence is a practical, engaging workshop designed to help participants approach difficult conversations and disagreements with greater confidence and clarity. Grounded in Susan Steinbrecher's conflict resolution model, this session provides a structured yet flexible framework for understanding the emotional dynamics that drive conflict and for responding in ways that strengthen relationships rather than damage them.Participants will explore how emotional intelligence shapes conflict patterns, influences communication, and impacts outcomes. The workshop moves beyond theory into real-world application, equipping participants with tools to manage their reactions, understand differing perspectives, and guide conversations toward productive resolution.Through reflection, discussion, and skill-building activities, participants will learn how to transform conflict from a source of stress into an opportunity for growth, collaboration, and improved performance.

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