Course Detail: DIFF - Dealing with Difficult People in the Workplace
Dealing with difficult personalities and challenging subjects in the workplace takes skill, tact, and confidence. Effective communication is a key component in managing conflict and making your day-to-day interactions run smoothly. You'll assess communication styles and personality types, develop a tool kit for difficult and specific situations, and learn to apply strategies to build bridges. This course is included in the Workplace Conflict Solutions Certificate course.