Course Description: Responding to the Human Side of Change

Even well-designed change initiatives can struggle when leaders don't understand how people experience change internally. This applied leadership lab helps participants understand the emotional, cognitive, and behavioral dynamics that shape how individuals and teams respond to change-and what leaders can do to guide transitions more effectively.Participants will explore key energy states (catabolic and anabolic), fixed versus growth mindsets, and how these influence motivation, resistance, and engagement during change initiatives. Using the SCARF Model and the William Bridges Transition Model, the lab provides practical tools for recognizing common change responses, strengthening psychological safety, and supporting teams through uncertainty. Interactive exercises focus on translating insight into workplace-ready strategies participants can apply immediately.

Course Details: (seats remaining)

Schedule:

Every day, starting on 11/10/26 and ending on 11/10/26

Times:

08:30am-11:30am PST

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Price:

Class Price : $299.00

Instructors

Name

Additional Resources

Jennifer Masse

Biography: Jenn Masse (she/her) is an ICF-Certified Leadership Coach and Facilitator, and the founder of Conshy Coaching. She helps executives, team leaders, and professionals take a more conscientious approach to leadership by simplifying how they manage time, stress, and energy. Her work also focuses on strengthening communication skills that build trust and reduce burnout. Jenn's workshops and coaching engagements are grounded in research but always discussion-based and engaging, creating space for participants to reflect, practice, and apply what they learn in real time.

Before coaching, Jenn spent over a decade in corporate roles across accounting, business development, and sales strategy. She holds a BS in Accounting and an MBA in Marketing from Saint Joseph's University, and several coaching certifications through the Institute for Professional Excellence in Coaching (iPEC), the Institute for Organizational Science & Mindfulness (IOSM), and Positive Intelligence.

When she's not coaching, you can find her hiking, backpacking, golfing, skiing, snowboarding, or curled up with a good book.

Facility Detail

COCC Redmond Campus Building 3

RDM3 306

2030 SE College Loop

Redmond, OR 97756

Cancellation Policy

Students must cancel by contacting our office via phone: (541) 383-7270 or email: ceinfo@cocc.edu. Cancellations received 14 days prior to the start of the class will receive a full refund. Full refunds are also issued for classes cancelled by COCC. Refunds will be issued back to your card or in the form of a check and mailed within two weeks of the cancellation date if paid by check or cash. Failure to participate in a course or program does not result in a refund. Exceptions to the general refund policy are noted in the course descriptions on our website and in the printed schedule. If you have any questions, please call us at (541) 383-7270.