OVERVIEW
Lean principles, originally rooted in manufacturing, have a profound impact when adapted to the complexities of healthcare. Unlike the predictability of an assembly line, healthcare involves significant variability due to differences in patients and procedures. This makes the implementation of Lean processes even more critical. By effectively controlling what can be controlled, Lean helps mitigate the uncertainties inherent in healthcare.
This 4.5-day intensive course provides a comprehensive introduction to Lean principles and tools, specifically tailored for the healthcare setting. Participants will learn how to apply these techniques to streamline operations, reduce inefficiencies, and enhance patient care. A key feature of the course is an interactive patient care simulation, where learners will practice these skills in a controlled environment. This hands-on experience will demonstrate how reducing chaos and eliminating wasted time can significantly increase the time available for direct patient care, ultimately leading to improved outcomes and greater organizational efficiency.
AUDIENCE
This course is designed for healthcare leaders who are eager to explore the transformative potential of Lean principles within their organizations. Participants will gain the knowledge and vocabulary necessary to initiate meaningful discussions about process improvement and the strategic advantages of Lean and the Theory of Constraints. By the end of the course, healthcare leaders will be equipped with the foundational skills to lead Lean transformations, driving substantial improvements in efficiency and patient satisfaction within their departments and across their organizations.FACULTY
Keith A. Leitner is President and Owner of Leitner Consulting Group, a lecturer in the College of Business at the University of Louisville, an Advisor with Liker Lean Advisors, LLC and a Senior Lean Consultant with TBM. While serving as faculty at the Graduate and Executive Education Department at the University of Tennessee, Knoxville, Keith created and was the Lead Faculty on several programs including Lean Enterprise Systems Design Institute, Lean for Shop Floor Operations, Lean + TOC Enterprise, Lean Applied to Business Processes, the Air Force Lean Black Belt Certification Program, Lean for Hospital Based Healthcare, Lean for Scheduled and Ambulatory Healthcare, Lean for the Operating Room, and broader Air Force Lean Healthcare Programs.
Dr. Charles Noon is the Regal Entertainment Group Professor of Business (Emeritus) and Clinical Professor of Graduate & Executive Education in the Haslam College of Business at the University of Tennessee (UT). Prior to his current role, he served as department head in the department of Business Analytics & Statistics. Throughout his 37-year career with UT, he has taught at all levels in a variety of degree and non-degree programs. He was a founding member of the highly-ranked Physician Executive MBA program in 1998 and continues to teach in it to this day. He earned his B.S. and M.Eng. degrees in Industrial Engineering from the University of Louisville, and his Ph.D. in Industrial & Operations Engineering from the University of Michigan with a focus on discrete optimization in transportation networks. His awards include the 2000 Gregory Dobbins Outstanding Teaching & Research Award, the 2017 Richard Sanders Outstanding Leadership in Executive Education Award, and seventeen annual Outstanding Teacher Awards in the Physician Executive MBA and Healthcare Leaders EMBA Programs.
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