This course presents conflict resolution skills, models, and procedures in a practice-based approach. Students build expertise in mediation, negotiation, and facilitation while also strengthening durable skills such as communication, problem-solving,and ethical decision-making. Completion of the course meets Kansas Office of Dispute Resolutions training requirements for core mediation approval under the Dispute Resolution Act, K.S.A. 5-509 and Rule 911. The learning experience emphasizes both technical approaches and transferable skills that support effective conflict management across professional settings.

Course Expectations:           

The microcredential requires approximately 45 hours to complete. Upon successful completion of all required assessments and achievement of established performance criteria, you will earn the microcredential and a verified digital badge.