This course presents conflict resolution skills, models, and procedures in a practice-based approach. Students build expertise in mediation, negotiation, and facilitation while also strengthening durable skills such as communication, problem-solving,and ethical decision-making. Completion of the course meets Kansas Office of Dispute Resolutions training requirements for core mediation approval under the Dispute Resolution Act, K.S.A. 5-509 and Rule 911. The learning experience requires approximately 45 hours and emphasizes both technical approaches and transferable skills that support effective conflict management across professional settings. Successful completion of course assignments with an overall score of 80% or higher qualifies learners to earn the microcredentialand a verified digital badge.

Course Expectations:           

The microcredential requires approximately 45 hours to complete. Upon successful completion of all required assessments and achievement of established performance criteria, you will earn the microcredential and a verified digital badge.

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No upcoming offerings are available.