Course Detail: CE-2123 - Managerial Communications in association with NBAA [CE 2123]

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Embry-Riddle Aeronautical University's (ERAU) Managerial Communications is designed for corporate flight department personnel who want to disseminate information using effective verbal and non-verbal communication strategies. Course content explores how vital communications are when engaging personnel to enhance performance and understanding among employees. It also provides information on technologies and managerial techniques that assist in the management of a corporate flight department. This course is part of Embry-Riddle's Corporate Aviation Management Certificate (CAMC) program.

Who Should Attend

Since aviation management affects every individual and department, professionals working in various capacities across the aviation industry can benefit from this knowledge including:

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Course Objectives

This NBAA approved course satisfies NBAA: L4. Upon completing the course, students should be able to demonstrate a comprehensive and broad-based understanding of the following topics:

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  • Communication techniques (e.g. oral, written, non-verbal)
  • Options available to conduct business using the best types of communication and information systems
  • Practice of techniques used to run an effective business meeting
  • Effective communication and facilitation in teams, committees, and small groups
  • Evaluation of custom vs. commercially available information systems for aviation departments
  • Characteristics and needs of the intended audience
  • Engagement methods
  • Options available to conduct business using the best types of information systems
  • Software that includes word processing, spreadsheets, presentation media and database managers/management
  • Justification of the functions of an aviation department using computer information systems to develop a financial analysis for senior management
  • Concepts and benefits of constructive feedback
  • Techniques of effective communications including giving and receiving feedback
  • Techniques of effective communications and facilitation in teams, committees, and small groups
  • Dynamics of group discussion in productive business meetings

Course Information

This is an online asynchronous instructor facilitated course with weekly modules and assignments, but no scheduled meeting times. Students should plan to spend approximately 10-15 hours per week working through the course. Coursework is web-based with no additional software required, although a reliable internet connection is recommended. All courses open 48 business hours in advance of each start date, and must be completed by their scheduled end dates. Digital certificates are available upon successful completion of individual courses. Printed certificates are mailed only upon completion of a full certificate program.

Available Sessions