Every workplace experiences challenging personalities and difficult conversations. This practical course provides strategies for effectively working with difficult people while maintaining professionalism, respect, and productivity. Learn to identify common personality styles, understand the underlying causes of challenging behaviors, and develop communication techniques that reduce conflict and build stronger working relationships. Through interactive discussions and real-world scenarios, you'll practice responding confidently to difficult situations, setting healthy boundaries, and turning workplace challenges into opportunities for collaboration and positive outcomes. Take sessions separately, or sign up for the entire series at a discounted rate.