Course Detail: W-BP-CUSTOMER_SERVICE - Customer Service Skills

A customer is anyone who uses a service. Therefore, everyone who relies on you to do a job that will influence their life, their job, or their use of a product is technically one of your customers. In addition, there are different echelons of customers - internal and external, corporate and personal, regular and occasional.  Customer service is an important, indispensable element of any job in which you have customers.

Duration: 2 hours

Learning Outcomes:

Students:
  • Identify all customers - internal and external
  • Recognize how attitude affects customer service
  • Identify customer's needs
  • Develop customer service phone etiquette

Available Sessions

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