This course is designed to train law enforcement in the art of utilizing advanced verbal and nonverbal communication techniques to avoid unnecessary conflict situations and provocation and to identify pre-conflict behaviors allowing the officer to quickly deescalate and control the situation. Class participants will learn how to use situational awareness, behavioral analysis, emotional intelligence, persuasion techniques, and verbal and nonverbal communication greatly enhance their effectiveness as a law enforcement officer. Additionally, the class will cover topics to include: Racial Sensitivity and Stereotyping, Managing Emotions, and Self-Awareness. This class is highly recommended for all law enforcement officers from new hires to executive management.