This course is aimed at providing the new or aspiring EMS officer guidance in confronting common challenges faced by those in EMS managerial and/or leadership roles. Based on the national model, this course introduces the student to creating and maintaining a successful EMS organization through facilitated discussions, lectures, and exercises on managerial leadership, team building, professional communications, quality improvement, customer service, strategic planning, crisis management, and budgeting.

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This course contains no sections